Medical Billing Associate
Location: Knoxville, TN (location is non-negotiable)
The Medical Billing Associate plays a critical role in supporting a U.S. healthcare client by researching, entering data, and processing or adjusting healthcare appeals and claims across multiple systems and tracking tools. This position requires applying deep process knowledge to identify, assess, and resolve complex issues. As a recognized SME, the individual will troubleshoot and advise on processing guidelines, ensuring compliance with client standards. The role involves handling both standard and non-standard issues and escalating tasks outside established SOPs when necessary.
Key Responsibilities
Research and process healthcare appeals and claims using multiple systems and tracking tools.
Validate claim accuracy and ensure compliance with regulatory requirements.
Perform root cause analysis for claim discrepancies and implement corrective actions.
Enter accurate data into designated platforms following client processes.
Apply knowledge of healthcare processes and systems to resolve complex issues.
Troubleshoot and provide guidance on processing guidelines as needed.
Identify and escalate issues outside standard operating procedures.
Maintain compliance with client-specific workflows and documentation standards.
Collaborate with internal teams to ensure timely resolution of claims and appeals.
Monitor and report on claim status and processing metrics.
Job Requirements
Must meet Accenture’s Primary Residential Location (PRL) Policy for the Knoxville, TN, office location
Ability to work scheduled shifts as assigned
Availability for overtime work when required
Basic Qualifications
Minimum of 1 year of experience in quality auditing and/or claims processing
Preferred Skills
Experience in outsourcing operations
Knowledge and experience in any work stream of U.S. healthcare
Strong analytical and problem-solving skills
Ability to accurately process and document healthcare claims in multiple systems
Proficiency in following structured workflows and compliance standards
Capability to identify discrepancies and escalate issues per SOPs
Professional Qualifications
Effective communication and collaboration abilities
Ability to adapt to changing priorities and manage multiple tasks
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 12/20/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $21.68 to $40.53
Colorado $21.68 to $35.00
Connecticut $21.68 to $35.00
District of Columbia $23.13 to $37.26
Illinois $20.10 to $35.00
Maine $18.51 to $29.81
Maryland $21.68 to $35.00
Massachusetts $21.68 to $37.26
Minnesota $21.68 to $35.00
New York $20.10 to $40.53
New Jersey $23.13 to $40.53
Ohio $20.10 to $32.40
Virginia $20.10 to $37.26
Washington $23.13 to $37.26
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in…