About the Role
We are looking for a Consultant with a primary focus on Microsoft 365 and strong hands-on experience in hybrid infrastructure, covering Exchange Server, Exchange Online, and Active Directory. You will join a global technology team supporting large enterprise customers, providing advisory and technical expertise for organizations running or transitioning to hybrid Microsoft environments.
This is a customer-facing role for someone who is comfortable working across both cloud and on-premises layers and enjoys solving complex, cross-platform problems.
Key Responsibilities
Provide advisory and technical support for Microsoft 365 services, with emphasis on Exchange Online and hybrid messaging environments
Design, review, and troubleshoot Exchange hybrid deployments, including hybrid configuration, mail flow, free/busy, mailbox moves, and modern authentication (HMA)
Support and advise on Exchange Server (2016/2019/Subscription Edition) operations, upgrades, DAGs, certificates, transport, and security hardening
Troubleshoot Active Directory and hybrid identity issues, including replication, DNS, Group Policy, Kerberos/NTLM, and directory synchronization (Entra Connect, Cloud Sync)
Deliver proactive services such as health checks, risk assessments, and optimization recommendations for hybrid environments
Support migrations and transitions, including on-premises to Exchange Online, cross-tenant moves, and decommissioning of legacy Exchange servers
Resolve complex incidents, performing root cause analysis and driving escalations to closure
Advise on email security and protection (Exchange Online Protection, Defender for Office 365, SPF/DKIM/DMARC)
Create and maintain technical documentation, knowledge articles, and customer-facing reports
Collaborate with internal engineering and escalation teams and communicate clearly with technical and business stakeholders
Required Qualifications
5+ years of professional experience in enterprise IT environments, including consulting or customer-facing delivery
Strong expertise in Microsoft 365 administration, particularly Exchange Online
Proven hands-on experience with Exchange hybrid deployments and Exchange Server administration
Solid knowledge of Active Directory, DNS, Group Policy, and PKI/certificate management
Good understanding of hybrid identity and directory synchronization, plus authentication fundamentals (Kerberos, NTLM, OAuth, SAML)
Experience with PowerShell and Exchange Management Shell for administration, diagnostics, and automation
Strong troubleshooting skills, including analysis of logs, message tracing, and network/mail flow diagnostics
Excellent communication skills and ability to manage customer expectations
Fluent English, written and spoken
Preferred Qualifications
Microsoft certifications such as MS-102, MS-203, AZ-800/AZ-801, SC-300, or AZ-104
Experience with large-scale or complex migrations (staged, hybrid, cross-forest, tenant-to-tenant)
Knowledge of Microsoft Teams, SharePoint Online, or Intune in hybrid scenarios
Familiarity with Windows Server, networking fundamentals, and load balancing in messaging environments
Familiarity with ITIL practices and incident/problem management
Experience in a global support, advisory, or managed services organization
German or other European language skills (a plus)
What We Offer
Opportunity to work on complex enterprise challenges with leading Microsoft technologies
Continuous learning, certification support, and clear career development paths
Collaborative, international team environment
Competitive compensation and benefits
Flexible working arrangements
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately…