Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Splunk Administration, Splunk Enterprise Observabilit, ITSI and Event management with
Good to have skills : Splunk Enterprise Architecture and Design, Splunk Security Information and Event Management (SIEM)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
A Principal Engineer — Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem — spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations. The role is accountable for building, governing, and continuously improving the engineering platforms that enable Cloud, Network, Security, Database, and Voice towers to operate at scale with reliability. A key differentiator of this role is the ability to embed AI-augmented capabilities — LLM-driven runbook automation, agentic ITSM workflows, and intelligent alert correlation — directly into infrastructure platforms, accelerating toil reduction and operational intelligence across the organization.
Observability
– ELK/Splunk
– OpenTelemetry
– Jaeger/Zipkin
Automation & IaC
– Terraform/Pulumi
– Ansible/Chef
– GitHub Actions/ArgoCD
– HashiCorp Vault
ITSM & DevOps
– ServiceNow
– Jira/Confluence
– Xmaters
AI-Augmented Ops
– LLM runbook automation
– Agentic ITSM workflows
– AI alert correlation
– RAG knowledge bases
– LLMOps pipelines
Roles & Responsibilities:
– Design, build, and operate enterprise observability platforms — Splunk — providing unified metrics, logging, and tracing across all infrastructure tiers with OpenTelemetry instrumentation standards
– Engineer and govern the IaC platform — Terraform or Pulumi — including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection, and multi-cloud coverage across AWS and GCP
– Build and maintain CI/CD and GitOps pipeline infrastructure — GitHub Actions, ArgoCD — for infrastructure and application platform delivery operate the Internal Developer Portal (Backstage) for self-service provisioning
– Own ITSM platform engineering — ServiceNow workflow automation, CMDB reconciliation, PagerDuty/OpsGenie integrations, and automated incident creation pipelines across all infrastructure towers
– Engineer LLM-powered runbook automation — integrating OpenAI, Anthropic Claude, or Google Gemini with infrastructure tooling to automate incident triage, resolution workflows, and knowledge base queries
– Build agentic ITSM workflows — multi-agent orchestration (LangChain, LlamaIndex, CrewAI) that autonomously handle incident classification, runbook execution, and stakeholder communication with human-in-the-loop controls
– Implement AI-powered alert correlation and noise reduction — LLM-based reasoning to group related alerts, suppress false positives, and surface actionable incident context to on-call engineers
– Design RAG architectures for infrastructure knowledge bases — enabling engineers to query runbooks, operational docs, and incident history through natural language interfaces backed by vector databases
– Engineer secret management infrastructure — HashiCorp Vault — dynamic secrets, PKI automation, and Kubernetes auth across multi-cloud and on-premises environments
– Mentor engineers across all towers set platform engineering standards, drive tooling roadmaps, and act as the highest technical escalation point for platform and AI tooling issues
Professional & Technical Skills:
Mandatory Certifications
-Terraform Associate or Professional- Splunk Professional -AWS DevOps Engineer Pro or GCP DevOps Engineer
-Certified Kubernetes Administrator (CKA)- HashiCorp Vault Associate
-Observability: Splunk — SLO engineering, OpenTelemetry, ELK/Splunk log pipelines, distributed tracing
-IaC &…