Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com .
We are looking a Technical Support & Digital Advertising Team Lead to join our team!
Key Responsibilities
Oversee and manage a team for an international company within the social media industry
Identify improvement opportunities in the workflow and suggest solutions
Identify opportunities to improve user experience and communicate to internal and client teams
Interface effectively with other teams, the delivery lead and client teams
Work with site lead and global delivery lead to proactively flag issues affecting the team
Manage the performance of the team and act as the team’s career counselor
Provide feedback to the team on performance and improvement opportunities
Develop and administer team schedules and performance requirements
Maintain high customer satisfaction ratings and adherence to service level agreements
Preferred Qualifications
Bachelor’s/Technical degree in progress or completed and/or equivalent relevant experience
2+ years of experience leading high-performing teams
2+ years of experience in digital marketing or sales, including digital marketing tracking, online advertising products, and social media
2+ years of customer service experience
At least one year of experience in reading and modifying HTML, CSS, and JavaScript in an advertising context
Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)
English proficiency at a minimum C1 level
Professional Skills
Knowledge of HTML, CSS, and JavaScript (knowledge of other coding languages is appreciated)
Ability to thrive in a dynamic work environment while responding to evolving product inquiries
Flexible and quick learner, able to adapt to continuously evolving client needs and product launches
A solutions mindset with a passion for white-glove customer experience
An agile critical thinker with developed problem-solving skills
Ability to multitask and work under pressure
Ability to provide deep dives and root cause analysis (RCA) when needed
Ability to serve as a business advisor to various levels of the client organization
Exceptional communication skills in English
Dedication to continuous improvement and customer service excellence
Demonstrated teamwork and collaboration in a professional setting
Proven ability to establish and develop effective teams
Ability to identify and grow talent, lead, motivate and coach direct reports
Proven ability to identify training needs and support development of programs
Proficient in conflict management
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of…