Location: Žilina, Slovakia (hybrid)
Department: Language Services
Reports to: WOL Onboarding & Quality Manager
WHO WE ARE
At Acclaro, we're more than a localization company — we're a content intelligence solutions company, and a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world's languages and resonate deeply across cultures by blending human expertise with cutting-edge technology, delivered through a follow-the-sun model that keeps our teams moving around the clock and around the globe.
With over two decades of experience, we support some of the world's most recognizable brands in expanding their global reach. And we're scaling: we've been making material investments in our own AI-native platform, one that's already reshaping how our business — and the localization industry more broadly — works. Join us on our journey to be the model localization company of the next decade, one that's loved by clients, colleagues, and communities alike.
YOUR NEXT ROLE
As our WordsOnline Onboarding Lead, you’ll turn onboarding plans into well-coordinated, reliable launches for new and existing customers. You’ll bring together customer requirements, linguistic assets, workflows, timelines, and cross-functional contributors to keep each onboarding moving forward.
Working with Technical Onboarding, Project Managers, Account Quality Managers, Production, and other platform stakeholders, you’ll independently manage routine and non-routine onboarding activities, resolve issues within your area of expertise, and help teams improve how work gets done. Your contribution will directly support consistent service delivery, stronger customer experiences, and scalable operations across Acclaro.
WHAT YOU’LL DO
Coordinate the onboarding of new and existing customer accounts into WordsOnline, keeping requirements, owners, dependencies, and timelines aligned
Analyze onboarding requirements across content types, service levels, linguistic assets, services, languages, and customer-specific needs
Apply established onboarding procedures and adapt working methods when non-routine account requirements call for a practical solution
Track onboarding activity across contributors, follow up on dependencies, and communicate progress, risks, and next steps clearly
Coordinate dry runs, pilot launches, and larger project kickoffs to confirm operational readiness before work moves into production
Partner with Technical Onboarding, Project Managers, Account Quality Managers, and Production stakeholders to resolve onboarding issues
Prepare reporting and analysis that highlight progress, recurring challenges, improvement opportunities, and potential onboarding candidates
Recommend and support practical enhancements to WordsOnline processes and workflows, sharing knowledge that helps colleagues work more effectively
THIS ROLE IS FOR YOU IF YOU
Have 5+ years of relevant experience in project management, customer onboarding, localization operations, language services, or a related field.
Are fully proficient in English and comfortable working in a global, remote environment
Hold a bachelor's degree in a relevant field or equivalent work experience.
Can perform both standard and more complex role-specific work, adapting procedures and tools to meet onboarding needs
Make sound decisions on routine and non-routine issues within your area of responsibility, seeking guidance when decisions extend beyond your scope
Work independently with minimal supervision while keeping stakeholders informed and deadlines visible
Communicate clearly and persuasively in written and spoken English with customers, colleagues, and cross-functional stakeholders
Collaborate effectively across disciplines, cultures, and time zones to achieve shared project outcomes
Stay organized and accountable when priorities change, balancing attention to detail with forward momentum
Approach complex challenges analytically and creatively,…