OCS Technologies, an Accredited Labs company, is seeking a hands-on Calibration Lab Manager to lead the day-to-day operations of our Cleveland laboratory. This role combines team leadership, production management, and practical technical problem-solving in a multi-disciplined calibration environment.
The Lab Manager will coordinate technician assignments, manage workflow and turnaround times, support employee development, and drive improvements in laboratory performance. Working closely with the Branch Manager and Technical Manager, this individual will help deliver accurate, timely service while maintaining our quality and customer service standards. Dedicated personnel perform routine certificate reviews; the Lab Manager will provide technical or QC review support when needed.
Relocation assistance available for qualified candidates.
Location: Cleveland, Ohio
Why Join OCS Technologies?
You will lead an established calibration team serving customers across Northeast Ohio and Western Pennsylvania, with the opportunity to improve daily operations while staying connected to technical work . OCS combines the relationships of a regional calibration provider with the capabilities and resources of the Accredited Labs national network.
Key Responsibilities:
Laboratory Operations & Performance
Direct daily laboratory activities, set work priorities, and assign jobs based on technician skills, available standards, equipment, and customer commitments.
Monitor work in progress, aging orders, backlogs, turnaround times, and QC queues; address delays and coordinate effective handoffs.
Track productivity and on-time completion, and work with the Branch Manager to balance capacity, staffing, and service demands.
Identify workflow bottlenecks, reduce rework, and implement practical process improvements.
Ensure calibration equipment and standards are available, and the laboratory remains safe, organized, and ready for production.
Technical & Quality Support
Provide hands-on technical guidance to calibration technicians, including troubleshooting methods, measurement issues, and equipment challenges.
Partner with the Technical Manager to support ISO/IEC 17025:2017 requirements, approved procedures, technician competencies, and corrective actions.
Assist designated reviewers with calibration data and certificate QC checks as needed, particularly during high-volume periods or coverage gaps.
Help resolve calibration discrepancies, out-of-tolerance conditions, documentation questions, and measurement uncertainty concerns
Team Leadership & Customer Service
Lead, coach, and develop calibration technicians; set clear expectations, provide performance feedback, and encourage accountability and teamwork.
Identify training and cross-training opportunities to strengthen technical skills and improve scheduling flexibility.
Partner with the Branch Manager and Human Resources on hiring, onboarding, and employee development.
Coordinate with customer service, sales, and branch leadership on work priorities, status updates, technical questions, and customer concerns.
Required Qualifications:
At least five years of hands-on calibration experience, preferably across multiple measurement disciplines.
Solid understanding of measurement principles, tolerances, accuracy, uncertainty, traceability, and calibration documentation.
Working knowledge of ISO/IEC 17025:2017 and the ability to troubleshoot technical problems and interpret equipment specifications.
Demonstrated leadership ability, including coaching employees, coordinating assignments, and managing competing priorities.
Preferred Qualifications:
Three or more years of supervisory or laboratory management experience; experienced lead technicians with strong leadership potential are encouraged to apply.
Prior leadership experience in an ISO/IEC 17025-accredited calibration laboratory.
Experience assisting with technical reviews or QC checks of calibration certificates.
Familiarity with IndySoft, ERP systems,…