Give hope. Give health. Make your mark in the fight against cancer.
At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world .
Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
Job Description
Clinical Applications Training & Support Specialist – Western Europe
1. JOB SUMMARY
Accuray is searching for a Clinical Applications Training & Support Specialist, home-office based within Western Europe region.
The primary responsibility of the Clinical Training & Education Team member will be to train and support end users and distributors in EMEA (Europe, Middle East, and Africa) on clinical applications, treatment planning & treatment delivery workflows, quality assurance activities, and related clinical physics concepts associated with the safe and effective use of Accuray treatment delivery systems.
The successful candidate is a well-rounded clinical professional and decision maker in routine aspects of clinical applications, customer training, and clinical workflow optimization related to the safe and effective use of Accuray systems.
This position requires excellent interaction with diverse groups of customers, the ability to effectively transfer information, a commitment to patient safety, the capacity to make sound decisions in routine situations, and strong verbal and written communication skills.
The specialist will also work closely with Sales, Marketing, Clinical Support, Service, Product Management, and R&D teams on a variety of cross-functional projects. He/she will act as a subject matter expert and contribute to the development and review of training-related materials.
Significant travel (up to but not limited to 60%) is expected for onsite training and customer support activities.
2. REPORTING TO / DEPARTMENT
Clinical Training & Education Manager
3. ESSENTIAL DUTIES AND RESPONSIBILITIES
· Deliver customer training courses and educational programs included within the Accuray Training Portfolio, covering clinical applications, treatment planning, treatment delivery, quality assurance, and related clinical physics concepts associated with the safe and effective use of Accuray systems.
· Provide classroom-based, virtual, and onsite training to customers, distributors, and internal personnel, adapting training methods and content to different audiences and learning styles.
· Support customer onboarding, New System Implementation training activities, and first patient treatments as required
· Support development and continuous improvement of training curriculum and educational materials.
· Demonstrate a commitment to maintaining current knowledge of new products, software releases, workflow enhancements, and clinical practices relevant to Accuray customers.
· Respond to customer inquiries and requests for clinical applications and physics support in a timely and professional manner, ensuring proper documentation, communication, escalation, and resolution while representing the customer's perspective
· Travel to customer sites to provide training, workflow guidance, and clinical application support as required.
· Support assigned trade shows, workshops, scientific meetings, and professional conferences through product demonstrations and educational activities.
· Maintain strong working relationships with customers, distributors, and internal teams to facilitate knowledge sharing and continuous…