Give hope. Give health. Make your mark in the fight against cancer.
At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world .
Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
Job Description
Territory Operations Manager - India & Subcontinent
SUMMARY:
The Territory Operations Manager is responsible for leading and coordinating multiple Operations functions in the Territory and supporting the development and execution of policies, plans and programs to meet anticipated organizational needs under applicable regulatory requirements.
Cooperating with the Territory managers and the Director of Field Service - APAC & China, this individual will achieve success by providing leadership, alignment and mentoring across the diverse Operations teams in the Territory. (i.e. Project Management, Service Delivery, Service Support, Clinical Training & Education, …)
This position will require a high degree of independence and initiative to embody the unified vision of APAC Operations, skillfully integrated within the unique cultural and market specificities of the Territory.
REPORTING TO/DEPARTMENT:
This position reports to the Director of Field Service - APAC & China
ESSENTIAL DUTIES AND RESPONSIBILITIES:
LEADERSHIP & MANAGEMENT
Participate to the development and lead the execution of the customer support strategy in the Territory to maximize long-term installed base customer loyalty, creating a “Best-in-Class” organisation and/or Distributors network focusing on Customer satisfaction for our current and future Installed Base.
Lead highly effective teams including organizational development. Recruit, develop and coach functional leaders while providing common directions to the Operations employees in the Territory.
Promote employee learning & development and succession planning methodologies resulting in committed, loyal and high performing organization.
Coordinate with his/her teams and TSM - S&W the selection and continuous evaluation of Distributors (including transitions from one Distributor to another).
Develop and implement a long-term Customer & Distributor fulfillment strategy; assist in building the future organization structure in the Territory; embed a (internal and external) Customer-oriented perspective and approach across all functional areas of the business.
Foster a culture of trust and build a valued, credible, positive and collaborative relationship with the APAC regional Operations leaders and regional functions Heads.
Partner with the Business Management & Development and Marketing teams in the Territory to build a collaborative, Customer-focused relationship with our Customers and Distributors to meet Systems and Upgrades sales and profitability objectives in the Territory.
Develop and drive a work culture committed to safety, compliance and quality in alignment with Accuray Quality Management System while promoting Health and Safety programs.
OPERATIONAL ACCOUNTABILITIES
Collaborate with the Director of Field Service - APAC & China and Global functional leaders to establish operating and capital budgets for his/her team. Drive continuous improvement initiatives to improve overall financial and operational performance in the Territory.
Secure service revenues (including service contracts, installations, training and spare parts sales) and profitability. Coordinate with regional Operations management to ensure smooth implementation and utilization of our…