Give hope. Give health. Make your mark in the fight against cancer.
At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world .
Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
Job Description
POSITION TITLE:
Training Operations Specialist
Location: Madison, Wisconsin (United States)
COMPANY STATEMENT
Give hope. Give health. Make your mark in the fight against cancer.
At Accuray, we make a direct and powerful impact on the lives of cancer patients every day—helping them live longer, better lives. Our commitment to innovation offers a unique opportunity: to transform cancer treatment through advanced radiation therapy systems and software that deliver more precise, personalized care.
Accuray develops, manufactures, and supports radiotherapy solutions that make treatment shorter, safer, and more effective—ultimately improving outcomes for patients worldwide.
JOB SUMMARY
The Global Training Operations Specialist is responsible for supporting the successful execution of Accuray's global clinical and service training programs. This role serves as a key operational partner to the Global Training team by coordinating customer training activities, administering learning systems, managing learner records and certifications, supporting training logistics, and ensuring a high-quality customer learning experience.
Working closely with instructors, customers, field teams, and cross-functional stakeholders, the Global Training Operations Specialist helps drive operational excellence across training programs by supporting learner onboarding, LMS administration, training center operations, reporting, customer communications, and continuous improvement initiatives.
The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a collaborative environment. This position supports the operational excellence of Accuray's global education programs through training coordination, learner support, learning system administration, customer engagement, and continuous process improvement.
Essential Duties & Responsibilities
Training Operations & Customer Support
Serve as a primary point of contact for customers, learners, instructors, and internal stakeholders regarding training activities.
Manage customer registrations, learner onboarding, course enrollments, and certification activities.
Coordinate learner communications, training schedules, course confirmations, and post-training follow-up activities.
Support the administration of customer training plans and learning pathways.
Provide exceptional customer service to global learners and stakeholders while ensuring consistent professional training experience.
Learning Management System Administration
Administer LMS activities including course setup, assignments, enrollments, certifications, and user access management.
Maintain accurate learner records and training documentation in accordance with established processes.
Resolve learner access issues and LMS-related support requests.
Support LMS testing, updates, and process improvements.
Generate and maintain reports related to participation, completion, certifications, and training compliance requirements.
Training Program Coordination
Maintain global training calendars and coordinate scheduling of training resources, classrooms, instructors, and learners.
Prepare course materials including workbooks, lab guides, name badges, and learner resources.
Support…