Professional Services Consultant (Enterprise Implementation)
Location: Americas (Remote)
Who we are:
We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation - there's Accuris - the most trusted intelligence platform for engineers. https://accuristech.com/
Position Summary:
We are seeking a Professional Services Consultant to join our Americas Professional Services team, delivering implementation, configuration, and integration services for customers across Aerospace & Defense, Oil & Gas, Manufacturing, Medical Device, and Energy. This role brings working knowledge of REST APIs, data mapping, and enterprise system integration to the full scope of professional services consulting.
You will partner closely with Sales and Sales Engineering in scoping conversations, contributing the technical input needed to shape clear project scope, assumptions, and milestones, and then deliver hands-on implementation for engineering-system integrations across the Accuris product suite. Sales and account managers own the statement of work; you help make sure the scope behind it is accurate.
Product and Engineering own the core Accuris products and connectors. Alongside that, our team has room to build custom solutions, product add-ons, and internal tools for customers and for ourselves, so technical curiosity and hands-on skills are welcome.
Key Responsibilities:
Deliver implementation and configuration: Deliver onboarding, configuration, and deployment activities for customers with active Statements of Work, including API-based data connections, data validation, and customer-hosted (on-premises or private cloud) installs. Coordinate authentication setup (SSO / LDAP / Active Directory) with the customer's IT team.
Support customer integrations: Gather integration requirements and define technical scope with customers, partner with Product and Engineering (who develop and maintain the solutions), and carry out testing, validation, and implementation of integrations with customer engineering and enterprise systems (e.g., PLM, ALM, document management, and ERP platforms), including metadata and permission mapping.
Partner on scoping calls: Contribute substantive technical input in customer scoping and discovery conversations, helping Sales and Sales Engineering turn requirements into clear technical scope, assumptions, and milestones.
Manage engagements and grow accounts: Own project plans, status, and delivery across multiple concurrent customer engagements, and identify follow-on opportunities with Sales.
Deliver training and documentation: Produce implementation documentation, best-practice guidance, and end-user/administrator training materials.
Troubleshoot complex issues: Research and resolve technical and functional issues during deployment and post-go-live support, using AI tools where they help, and escalate to Engineering as needed.
Build custom solutions: Where a customer need falls outside the standard product, design and deliver custom solutions, and work with Product to formalize add-ons that could serve other customers.
Build product depth and share knowledge: Develop working knowledge across the Accuris product suite and share it with peers.
Manage workload and improve how we work: Balance customer delivery with scoping and internal initiatives, including building and improving onboarding, tooling, and internal solutions for the Professional Services team.
What You Bring:
REST APIs and integration: Strong working knowledge of REST APIs, data mapping, and integration concepts. This is the core technical bar for the role. Working familiarity with SSO, LDAP, and Active Directory is expected.
Scoping…