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Senior Director of Acute Care Services Position Summary:
The Associate Vice President of Residential & Community Living provides strategic and operational leadership for Acenda's residential, supportive housing and community-living portfolio. The Senior Director is accountable for program quality, regulatory compliance, occupancy and utilization, staffing, safety, financial performance and the development of strong program leaders. The role requires substantial knowledge of residential programming and the ability to balance person-centered care with disciplined business practices, including budget management, staffing efficiency, contract performance, revenue optimization and responsible stewardship of physical and program resources.
As an integrated health organization, Acenda values the use of evidence-based and evidence-informed practices and expects leaders to balance quality, mission, client outcomes and responsible stewardship of organizational resources.
Duties and Responsibilities:
Provide leadership and oversight for assigned residential, supportive housing and community-living programs and their program leaders, which align with Acenda’s mission, values and standards of excellence.
Ensure programs maintain safe, person-centered, trauma-informed and recovery-oriented environments consistent with Acenda standards and evidence-based practice.
Maintain strong knowledge of applicable residential licensing, housing, contractual, funder, safety and regulatory requirements and ensure sustained compliance.
Leverage technology, including but not limited to artificial intelligence, in a responsible, intentional, and community-centered manner to strengthen decision-making, improve operational effectiveness, enhance service delivery, and advance Acenda’s mission.
Monitor occupancy, census, utilization, referrals, vacancies, staffing patterns, overtime, revenue, expenses and other key performance indicators; initiate corrective action when targets are not met.
Develop annual operating plans and manage programs and budgets to approved financial expectations while protecting service quality and safety.
Partner with Finance, Revenue Cycle and program leaders to understand reimbursement and funding requirements, maximize allowable revenue and manage controllable expenses.
Strengthen referral and admission processes to support appropriate occupancy and timely placement while ensuring program eligibility and clinical fit.
Develop and coach program directors and managers; establish clear expectations, accountability, succession planning and performance-development practices.
Ensure appropriate staffing models, scheduling practices, supervision, training and workforce deployment across 24/7 or extended-hour operations as applicable.
Maintain effective systems for incident response, emergency preparedness, facility concerns, medication-related operational processes and other residential risks in partnership with appropriate departments.
Use data, audits, client outcomes and staff feedback to improve quality, efficiency, retention, community integration and resident experience.
Performs other related duties as assigned.
Required Skills/Competencies:
Residential and supportive-housing program leadership
Regulatory, licensing and contract compliance
Budget management and financial stewardship
Occupancy, census and capacity management
24/7 workforce and staffing operations
Safety, risk management and incident response
Person-centered, trauma-informed and recovery-oriented practice
Leadership development and staff accountability
Operational problem solving and process improvement
Data analysis and performance management
Cross-system collaboration and community partnerships
Cultural competence, communication and change leadership
Education, Work Experience and/or Skills Requirements:
Master's degree in social work, counseling, psychology, public administration, healthcare…