Job Description
Achieve is seeking an innovative, talented Director, Product Management to spearhead the digital acquisition and service experiences for our acquisition & loan servicing flows across all Achieve Lending product lines. This is a high-visibility, Player/Coach position with leadership responsibilities for a team of PMs. You will refine and execute on the overarching digital experience vision, while maintaining the technical depth and hands-on drive required to step directly into the engineering, data, user research, and product squads and drive execution when complex delivery challenges arise.
What You’ll Do
Refine Strategic Vision for Digital Experience: multi Own the long-term vision, strategy and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across all Achieve Lending Products (Personal Loans and HELOCs), including integration of AI agents and tools.
High-leverage Execution as Player/Coach: Lead multi-functional product squads at a strategic level while staying close enough to architecture, backlog, and technical specs to step in as a hands-on technical product leader during critical delivery phases.
Design Integrated Acquisition, Origination, & Servicing Journeys: Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into a seamless, high-conversion experience, while ensuring a seamless transition between consumer self-serve and human assisted experiences.
Optimize Funnel & Retention Metrics: Relentlessly analyze user behavior and funnel metrics to drive conversion, self-service loan management, and referrals and cross-sell/refinancing opportunities.
Personalize Consumer Engagement: Drive full funnel conversion by expanding omnichannel tools to engage consumers however they prefer to be engaged, including AI tools and integrations.
Lead Cross-Functional Collaboration: Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales and Operations to deliver scalable, compliant products on time.
Grow Capability & Bench Strength: Coach, mentor, and develop a team of Product Managers, establishing clear career pathways and elevated execution standards across the department.
Qualifications
What You’ll Bring
Experience: 10+ years of proven product management experience delivering complex, consumer-facing digital products, with at least 3–5 years in a Product Leadership capacity. with a Bachelor's degree in a related field or equivalent practical experience.
FinTech & Lending Domain Expertise: Deep domain expertise in consumer lending (Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration). Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.
Multi-Product Cross-Selling: Proven success consolidating fragmented product flows into a seamless digital experience with effective cross-selling capabilities to match consumers with the best possible product.
Technical Acumen & Hands-On Leadership: Strong technical depth with the ability to review API documentation, participate in architectural discussions, write detailed specifications, and lead technical execution squads directly when needed.
Cutting Edge Engagement Channels: Incessant search to push our digital experiences into new channels to provide a best-in-class consumer experience, meeting all consumers where they prefer (digital, phone, SMS, email, AI)
Regulatory & Compliance Knowledge: Robust understanding of lending compliance and regulatory requirements.
Analytical & Strategic Rigor: Demonstrated ability to leverage product analytics, A/B testing methodologies, and conversion rate optimization frameworks to guide strategic decisions.
Achieve Leader Model Expectations (Director Level)
In accordance with Achieve’s Lead Forward Rubric, this Director position requires demonstrated excellence across four foundational leadership…