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Job Title:
Accounts – Receivable Collection Officer
Functional Unit:
Shard Services
Location:
Reporting To:
Accounts - Receivable Team Leader
POSITION SUMMARY APPLICABLE TO THIS ROLE
The Accounts Receivable Collection Officer is responsible for managing non-portal debtor accounts, ensuring the timely collection of outstanding invoices, and maintaining accurate records of customer payments. This role focuses on maximising cash flow, minimising overdue debts, and build the effective communication with both clients and internal staff to resolve payment issues and ensure thorough account reconciliation. In addition, the position requires regular updating of system records and maintenance of debtor comments within the ERP system to ensure data accuracy and transparency across the finance team.
DETAILS ASSOCIATED WITH KEY RESPONSIBILITIES & WORK STANDARDS
Task
Responsibility
Work Standards
Debt Collection & Account management
- Monitor debtor aging and follow up on overdue accounts via phone, email and statement.
- Ensure timely collection of outstanding invoices in line with company credit terms
- Maintain a consistent follow up schedule for long-overdue accounts
- Liaise with clients or internal staff to resolve billing disputes, short payments, and credit note queries
- Maintain accurate and current record of all communications and collection activities in ERP system
- Escalate unresolved or complex collection issue to Collection team leader
-Follow up conducted within agreed timeframes
- All updates recorded in ERP system after each contact
- Reduction in overdue debts %
-Escalations handled promptly and appropriately
Reconciliation & Reporting
Reconcile customer accounts, payment allocations to ensure data accuracy
-Maintain clear and up-to date communication logs and collection records
-Prepare and distribute the monthly client statement
-All Reconciliation completed daily
-Client statements are accurate and delivered by agreed deadlines
Communication & Coordination
-Collaborate with Accounts receivable billing, and project team to ensure invoice accuracy
-Coordinate with internal staffs to resolve invoicing issues (eg, missing purchase order, client disputes, pending approval)
-Provide regular updates to team leader on collection progress
-Internal and external queries responded to within 24-48 hours
Other
Assist where required
Any other duties as reasonably required by your manager to help fulfil the company’s Purpose and Values.
ACADEMIC & TRADES QUALIFICATIONS APPLICABLE TO THIS ROLE
Essential
Desirable
Fast and accurate data entry
Excellent computer literacy
Intermediate MS Office (Outlook, Word, Excel)
Degree or Diploma in Business Admin, Finance or accounting
WORK EXPERIENCE & SKILLS APPLICABLE TO THIS ROLE
Essential
Desirable
2 years Accounts Receivable experience preferably in a medium-to-large organization
ADDITIONAL PERSONAL QUALITIES & BEHAVIOURAL TRAITS APPLICABLE TO THIS ROLE
Essential
Attention to detail – focused with good listening skills
Excellent written and verbal communication
Self-motivated and proactive – good work ethic
Diplomatic, Reliable and trustworthy
Ability to work unsupervised and as part of a team
Diligence – able to apply to a task and meet deadlines
Flexibility in approach with a “can do” attitude
Customer Focus – deliver solutions
WORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE
MANAGER
EMPLOYEE
Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including:
Regularly monitor the work area.
Actively review work procedures to ensure all work are performed in line with company procedures, Golden Rules and in a safe manner.
Actively lead accident/incident investigations for people or…