We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
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POSITION DESCRIPTION
Incident Management Officer Ortigas Site, Pasig City, Philippines Reporting to: Compliance Head
We’re an award-winning global outsourcer providing contact centre and back-office services. As an Incident Management Officer, your role is integral in meeting the business objectives and contributing to the success of our organization.
A SNAPSHOT OF YOUR ROLE
As the Incident Management Officer, you play a central role in protecting the organisation’s integrity and ensuring that its operations remain strong, secure and resilient. You are entrusted with upholding the information security controls defined under the Information Security Management Systems implemented by Acquire Intelligence. This responsibility goes beyond compliance; it is about creating an environment where people can work with confidence, knowing that the systems supporting them are safeguarded by rigorous standards.
Your work ensures that risks are not only identified but also deeply understood, assessed with clarity and managed with purpose. You help the business anticipate challenges before they arise and respond decisively when they do. By coordinating actions across teams and guiding process owners through their responsibilities, you turn risk management into a shared commitment rather than a checklist. You ensure that non compliances are addressed promptly, but more importantly, you help build the discipline and awareness that prevent them from recurring.
In this role, you are both a guardian and an enabler. You protect the organisation from risk, but you also empower it to grow, innovate and move forward with assurance. The standards you uphold today shape the resilience of the business tomorrow. Through your leadership, you inspire confidence, encourage accountability and help anchor a culture where excellence is the norm, not the exception.
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Initiates the prompt handling and thorough investigation of information security incidents, ensuring each case is approached with urgency, clarity and a commitment to protecting the Acquire Intelligence. Champions a security-first mindset by transforming incidents into opportunities for learning, strengthening defences and inspiring a culture of vigilance across the business.
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Generates a clear and comprehensive incident reports that outline the root cause of each information security incident, along with the corrective and preventive actions required to strengthen controls and prevent recurrence. Ensures findings are communicated in a way that drives accountability, continuous improvement and a stronger security culture across the organisation.
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Maintains diligent oversight of all information security incidents by tracking their progress, monitoring the resolution of identified gaps and ensuring timely follow-up with the appropriate stakeholders. Drives coordinated action and accountability to strengthen controls and uphold a resilient security posture across the organisation.
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Facilitates a range of information security controls under the Risk and Compliance function, including Card Data Discovery Management, Compliance Audits and other assigned initiatives. Ensures these activities are executed with diligence and coordination, supporting a strong security posture and continuous improvement across the organisation.
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Champions a workplace culture where accountability, vigilance and continuous improvement are part of everyday behaviour. Inspires teams to take ownership of information security by encouraging proactive thinking, open communication and a shared commitment to protecting the organisation. Through leadership and example, helps embed security as a collective responsibility and a source of pride across the business.
A BIT…