We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here's what's waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves
12 Sick Leaves
1 Birthday Leave
A SNAPSHOT OF YOUR ROLE
Join Spectrum.Life as a Customer Experience Representative and become a vital part of the frontline team connecting members and clinicians to the support they need. In this role, you will be the welcoming, empathetic voice that guides individuals through their healthcare journey, managing inquiries across multiple channels and ensuring every interaction reflects the highest standard of care and professionalism. This is a meaningful opportunity for someone who thrives in a fast-paced, people-first environment and brings genuine compassion to every conversation. You will play a key role in onboarding members, supporting clinicians, and helping Spectrum.Life deliver seamless, human-centred healthcare experiences at scale.
YOUR DAILY RESPONSIBILITIES
Manage inbound inquiries across all channels including phone, email, chat, WhatsApp, and SMS with professionalism and empathy
Book, coordinate, and manage appointments for members and clinicians
Onboard and educate members on how to navigate and use the Spectrum.Life platform
Troubleshoot technical issues including video, audio, and login access to ensure members can connect without friction
Match members with appropriate clinicians based on their needs
Process information sharing requests and maintain accurate, up-to-date member records
Log, manage, and escalate complaints in accordance with privacy and clinical escalation protocols
Identify and escalate clinical concerns promptly and appropriately to ensure member safety
Collaborate cross-functionally with clinical, product, and operations teams to continuously improve the end-to-end client experience
Adapt to rotating shift schedules as the team transitions toward a 24/7 global service model
A BIT ABOUT YOU
Excellent verbal and written English communication skills with a strong sense of tone, clarity, and professionalism across all channels
Proficient in CRM platforms, particularly Salesforce, and ticketing systems such as HelpScout
Comfortable working with digital communication tools including Microsoft Teams and video conferencing platforms
Familiar with privacy and data protection principles, including Australian Privacy Principles and HIPAA where applicable
Previous experience in a telehealth, healthcare, mental health, or allied health setting
Experienced in managing and resolving customer complaints with empathy, discretion, and adherence to escalation protocols
Able to work rotating shifts and adapt to a 24/7 or global service environment
Emotionally…