We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence , our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career — Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves*
12 Sick Leaves*
1 Birthday Leave*
A SNAPSHOT OF YOUR ROLE
We are looking for a Hybrid Software Engineer who thrives in a dynamic environment where engineering meets production support. In this role, you will play a critical part in ensuring platform reliability while developing scalable backend solutions that power business operations. You will be responsible for maintaining system stability, investigating production issues, and delivering permanent fixes that improve overall performance.
This is an exciting opportunity for someone who enjoys solving complex problems, working with modern serverless technologies, and collaborating across engineering, product, and operations teams. Your expertise will directly impact system reliability, customer experience, and continuous innovation across our platform.
YOUR DAILY RESPONSIBILITIES
Provide end-to-end Level 1 to Level 3 support for production systems to ensure system uptime and reliability
Monitor system health and respond to alerts using observability tools in line with defined SLAs
Diagnose and resolve issues across APIs, event-driven systems, and data pipelines
Perform root cause analysis and contribute to post-incident reviews with actionable improvements
Develop and maintain backend services using Python to support platform functionality
Build and enhance REST APIs and integrations to improve system performance and scalability
Manage and support AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch
Work closely with engineering teams to implement permanent fixes and drive system improvements
Maintain operational documentation, runbooks, and support procedures for consistent service delivery
Participate in a rotating 24 by 7 support roster including shift handovers and on-call escalation
A BIT ABOUT YOU
Strong experience in backend development using Python
Hands-on experience with AWS serverless technologies such as Lambda, API Gateway, and CloudWatch
Solid understanding of event-driven architectures and distributed systems
Experience working with MongoDB or other NoSQL databases
Proven ability to troubleshoot and debug complex production issues
Familiarity with monitoring and observability tools in a production environment
Ability to work in a 24 by 7 rotating shift schedule including nights and weekends
Strong problem-solving skills with a focus on identifying root causes and long-term solutions
Excellent communication skills with the ability to collaborate across teams
Self-motivated with a continuous improvement mindset and…