We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
TITLE:
Sales Support Officer – Customer Service, Procurement, Shipping
PURPOSE:
The Logistics and Sales Support Officer is accountable for:
Managing purchase orders and associated procurement responsibilities
Supporting logistics, warehousing, transport and shipping requirements
Providing pro-active customer service and on-time delivery whilst ensuring commercial outcomes for the business, i.e. minimal cost and stock holdings, accurate order processing and invoicing
Providing an administrative link between business activities and customers, as well as providing support to assigned business unit(s) and/or geographies and the business in general
REPORTS TO:
Manager, Australia and New Zealand Logistics and Sales Support
MANAGES:
None
LOCATION:
Australia / Offshore
DATE MODIFIED
May 2026
MAJOR TASKS & RESPONSIBILITIES:
Prepare overseas costings — buyer approve requisitions and amendments
Check overseas costings and place overseas orders
Check that all costs and other elements of purchase orders are correct before receipt
Process and send shipping documents to our customs brokers, transport providers and customers
Process customer orders accurately and organise deliveries to arrive on-time and in a cost effective manner
Perform regular checks of inventory records against records kept by third party warehouses, and assist in reconciling and eliminating discrepancies, including ensuring that third party warehouses dispose of damaged stock on a timely basis and in accordance with requirements
Liaise with customers on sales and delivery related matters and follow-up to completion
Liaise with other Amtrade staff and external service providers on stock, sales and delivery related matters as required and follow-up to completion
Where possible, identify opportunities to improve customer sales
Provide assistance to business groups on administrative or commercial matters as required
Participate in stock-takes as required
Ensure service provider and customer charges are complete and accurate, are processed accurately and on a timely basis and investigate all customer returns and credits
Investigate and follow-up customer complaints and claims to completion
Assist business groups on administrative / commercial matters as required
Perform activities according to company policies and procedures and regulatory requirements
Provide relief for other sales support and administrative staff members as required
Adhere to, look to improve and promote the use of the Quality system and Food / Feed Hazard Analysis and Critical Control Points (HACCP)-related processes within the organisation
Engage in select sales and marketing actions with respect to existing customers if required
Train other support and administrative support staff as required
ESSENTIAL COMPETENCIES:
Accountability - Makes no excuses and takes full responsibility for own actions. Can be counted on to do what he/she says is going to be done. Follows up personally and monitors progress to ensure that things stay on track. Holds self and others accountable for keeping commitments. Exhibits attention to detail
Communication - Ensures that information and ideas are flowing in all appropriate directions. Shares information appropriately and openly. Is accessible and receptive to both good and bad news. Conveys information in a clear manner; ensures that others understand
Leadership - Inspires others through their determination, conscientious and meticulous approach to change management
Teamwork - Works in concert with others toward shared goals. Exhibits cooperativeness. Participates in and supports positive conflict resolution
Collaborates cross-functionally. Puts needs of team over personal needs
Customer Focus - Makes customers and their needs a primary…