We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here's what's waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves
12 Sick Leaves
1 Birthday Leave
A SNAPSHOT OF YOUR ROLE
As the Capability Development Services Manager at Acquire Intelligence, you will play a pivotal role in shaping the learning culture across the organization. You will lead a team of trainers and instructional designers, driving the design and delivery of impactful capability and leadership development programs that elevate employee performance, productivity, and quality of work. Using the ADDIE model as your framework, you will partner with clients, operations leaders, and internal stakeholders to identify training needs and translate them into engaging, results-driven learning solutions. This is a high-impact role for a seasoned learning and development professional ready to make a measurable difference.
YOUR DAILY RESPONSIBILITIES
Lead and manage a team of leadership trainers and instructional designers, ensuring high-quality project delivery within agreed timelines
Identify and assess current and future training needs through job analysis, career path reviews, performance appraisals, and consultation with line managers
Coordinate with clients, operations management, and training units to define instructional design requirements and align on project scope
Design and develop individualized and organization-wide training plans that address identified capability gaps and development expectations
Deploy a wide variety of training methods and programs to maximize learner engagement and knowledge retention
Conduct formal and informal presentations to communicate instructional design capabilities and program outcomes to clients and stakeholders
Monitor and evaluate training program effectiveness, success, and return on investment, reporting findings on a periodic basis
Identify potential project risks and enforce action plans to address setbacks before they affect delivery
Recommend solutions and interventions for specific performance challenges and initiate instructional design projects aligned to those action plans
Maintain current knowledge of training trends, developments, and best practices to continuously improve program quality
A BIT ABOUT YOU
Proven experience in a senior learning and development or instructional design role, ideally within a BPO or consulting environment
Strong working knowledge of the ADDIE instructional design model and adult learning principles
Demonstrated ability to lead and develop a team of trainers and instructional designers
Experience conducting training needs analyses using job analysis, performance appraisals, and stakeholder…