We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Team Leader – IAA Operations
Ortigas, Pasig City | Night Shift | Onsite | Full Time
Lead a high-performing operations team supporting auction operations, vehicle release coordination, customer care, stock management.
You'll own day-to-day performance, develop people, protect service delivery, and ensure operational risks are identified and addressed before they become client issues.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
This is a hands-on operational leadership role supporting a fast-paced, high-volume auction operations environment.
You'll lead daily execution across assigned workflows, with accountability for attendance, staffing, productivity, stock releases, service levels, quality, coaching, escalations, and overall team readiness.
Success is measured not only by the results your team delivers, but also by your ability to anticipate challenges, identify performance gaps, implement corrective actions, and sustain improvements.
We're looking for a leader who takes ownership, validates information before making decisions, and understands that effective leadership goes beyond reporting numbers.
WHAT YOU'LL DO
Operational Performance & Delivery
Own daily team performance against productivity, release targets, service levels, quality, attendance, and other operational KPIs.
Monitor stock assignments, Wait Release (WR), Beginning of Day (BOD) inventory, callbacks, aging stocks, and release completion throughout the shift.
Ensure stocks are appropriately prioritized to meet release timelines and minimize avoidable delays.
Monitor productivity metrics, including Releases per Hour (RPH), and identify agents requiring immediate intervention.
Ensure first and second contact attempts, scheduled callbacks, and WR service-level requirements are consistently achieved.
Review stock aging, release problems, and Advance Charges opportunities to identify controllable delays.
Validate operational reports and performance data before communicating results to stakeholders.
Develop measurable recovery plans for missed targets and monitor whether interventions are delivering results.
Ensure operational commitments and action items are completed accurately and within agreed timelines.
People Leadership & Development
Lead, coach, and develop agents through structured performance reviews, observations, and timely feedback.
Set clear expectations for attendance, punctuality, productivity, quality, accountability, and professional conduct.
Identify individual performance gaps and develop targeted improvement plans with measurable outcomes.
Monitor coaching effectiveness and determine whether agent performance improves following interventions.
Conduct return-to-work discussions and proactively manage recurring attendance and reliability concerns.
Recognize positive agent behaviors, successful stock handling, and performance achievements.
Identify and develop high-potential employees for SME, Quality, Training, or leadership opportunities.
Build a culture of ownership, teamwork, continuous improvement, and consistent execution.
Client & Stakeholder Management
Represent Acquire professionally during client interactions, business reviews, and operational discussions.
Provide accurate and timely updates on performance, staffing, workload, risks, and corrective…