Position: Senior Technical Trainer
Location: Austin, TX
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
Acre is seeking an experienced security industry training professional to lead hands on customer education from our Austin headquarters. This role combines expert classroom facilitation, deep physical security and access control expertise, product mastery, and curriculum development. The successful candidate will become a subject matter expert across Acre's flagship access control, video, visitor management, and intrusion solutions, delivering a consistent, engaging, and technically credible learning experience for customers, partners, and internal stakeholders. Working closely with content development stakeholders , this individual will play a key role in developing instructor led courses, certification programs, and hands on interactive laboratory environments that support both existing products and upcoming platform launches.
This is a senior individual contributor role for someone who can independently manage complex training initiatives, coach and mentor others, identify learning and product knowledge gaps, and translate technical concepts into practical, field ready skills. The position is based onsite in Austin, Texas, and is expected to support customer and partner training delivery, laboratory readiness, demonstrations, and curriculum development up to five days per week. Success in this role requires balancing classroom instruction with the ongoing development and enhancement of training content, certification pathways, and launch readiness programs for new solutions.
What You’ll Do Deliver instructor led technical training for customers, partners, and internal teams, from the Austin, TX, headquarters training facility.
Facilitate up to five days of onsite customer and partner training per week when classes are scheduled, delivering engaging instruction through a combination of classroom presentation, hands on laboratory exercises, guided product configuration, real world troubleshooting scenarios, demonstrations, and learner assessments.
Create an inclusive and professional classroom environment for adult learners with varied technical backgrounds while maintaining course standards and pace.
Participate in release readiness, course reviews, train the trainer activities, pilots, and launch checkpoints for customer training.
Co develop curriculum with content specialists and subject matter experts, contributing the instructor and field perspective to learning objectives, lesson plans, demonstrations, practical labs, assessments, instructor guides, student workbooks, and certification criteria.
Build and maintain classroom delivery plans, timing guides, setup instructions, lab reset procedures, equipment lists, and contingency plans.
Support the conversion and reuse of instructor led content across virtual, blended, and self paced learning when appropriate.
Coach and upskill virtual instructors, provide constructive feedback, and help establish consistent facilitation and technical quality standards.
Define and monitor practical measures such as learner completion, certification outcomes, satisfaction, confidence, course quality, and demonstrated skill application.
What You'll Bring
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