Location: Atlanta, GA
About Acrisure:
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. Since 2013, Acrisure has grown in revenue from $38 million to ~$5 billion and employs ~20,000 colleagues in 19 countries. And this is just the beginning. To learn more, visit Acrisure.com.
Job Summary:
The Administration Specialist is a member of Acrisure Atlanta’s Administration Services Group (ASG), which helps large employers comply with Medical Child Support Order requirements under the Employee Retirement Income Security Act (ERISA). On behalf of employer clients, ASG administers Medical Child Support Orders, National Medical Support Notices, Healthcare Questionnaires, and other legal documents related to the enrollment of children in employer-sponsored health plans when required by law. The Administration Specialist is responsible for managing incoming and outgoing workflows to ensure the timely processing of requests and distribution of required communications. The role also includes processing Healthcare Questionnaires and responding to inquiries from employees of client organizations, custodial parents, family courts, and state Child Support Enforcement Agencies.
Job Responsibilities:
Manage incoming and outgoing workflows to ensure the timely processing of legal documents and required communications in accordance with client service standards and regulatory requirements.
Process Healthcare Questionnaires and other documents with accuracy and attention to detail.
Respond to inquiries from employees, custodial parents, family courts, and State Child Support Enforcement Agencies in a professional and timely manner.
Support clients' compliance with Medical Child Support Order requirements under ERISA while helping meet service level agreements and performance guarantees.
Maintain accurate records and documentation within proprietary systems.
Collaborate with team members to balance workloads, support departmental objectives, and ensure quality service delivery.
Identify opportunities for process improvement and contribute to operational efficiencies.
Meet established productivity, quality, and service performance expectations.
Job Requirements:
High School Diploma or equivalent required; some college coursework preferred.
Minimum of 1-2 years of experience in an office environment performing administrative duties such as filing, scanning, scheduling, and data entry.
Experience in a service center, claims processing, or order processing environment preferred.
Intermediate proficiency with Microsoft Excel and the ability to effectively utilize technology platforms and business applications.
Strong data entry skills with a high degree of accuracy and attention to detail.
Excellent verbal and written communication skills, including professional telephone etiquette and active listening abilities.
Strong organizational, time management, and prioritization skills, with the ability to manage multiple responsibilities, adapt to changing priorities, and consistently meet deadlines.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work both independently and collaboratively to achieve individual and team goals.
Positive attitude, self-motivation, flexibility, and strong commitment to delivering high-quality customer service.
Onsite Amenities
Fitness Center / Gym
Full-Service Café / Coffee Shop in the building
Concierge Services
Dry Cleaning Service
Hair Salon
ATM Onsite
Car Detailing Service
24-Hour Security
Onsite Property Management
Covered Parking / Building Parking
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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and…