Bermex, Inc.
Full time Regular
About The Team
At Bermex, we put value on our customer relationships. We’re always looking for ways to delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading.
We are always looking for motivated individuals who enjoy working independently and leading teams in dynamic environments.
About the Role
The Regional Operations Director East reports to the Vice President of Meter Services and serves as a key operational leader responsible for overseeing multiple operating units, projects, or geographic territories. This role provides strategic and tactical direction to Operations Managers and Supervisors to drive operational excellence, financial performance, customer satisfaction, and employee development.
This position bridges frontline operational management and senior leadership, ensuring company initiatives, safety standards, and financial objectives are effectively executed across assigned regions or projects. The Regional Operations Director must demonstrate strong leadership, business acumen, organizational discipline, and the ability to influence performance across multiple teams.
What You’ll Do
Regional & Operational Leadership
· Provide leadership, direction, and oversight to multiple Operations Managers and/or Operation Supervisors across assigned territories or projects
· Drive execution of company policies, operational standards, and safety programs across all assigned units
· Ensure consistency in service delivery, productivity, quality control, and customer satisfaction
· Lead regional planning efforts including forecasting, staffing strategy, and performance improvement initiatives
· Partner with Senior Operations Manager to implement strategic initiatives and operational enhancements
Financial & Business Management
· Oversee regional budgets, forecasts, and financial performance
· Review and analyze key performance metrics, identify variances, and implement corrective action plans
· Ensure timely and accurate production, financial, and operational reporting
· Monitor labor costs, overtime, major expenditures, and operational efficiency
· Support business development efforts by collaborating on pricing, staffing models, and service expansion
People Leadership & Development
· Coach, mentor, and develop Operations Managers and Supervisors to strengthen leadership capabilities
· Conduct performance evaluations and wage reviews for direct reports
· Identify staffing needs and partner with recruiting to attract and retain top talent
· Promote a culture of accountability, safety, and continuous improvement
· Lead change management initiatives across offices or projects
Customer & Client Relations
· Serve as an escalation point for complex customer issues
· Maintain strong client relationships and represent Bermex professionally
· Participate in client meetings, performance reviews, and service discussions
· Ensure customer reporting requirements are met with accuracy and timeliness
Compliance & Safety
· Ensure adherence to company policies, regulatory requirements, and safety procedures
· Monitor compliance with DOT regulations and Non-Regulatory testing requirements as applicable
· Promote and enforce drug/alcohol testing compliance standards
About You
Must haves:
· High School Diploma or GED
· 3+ years of progressive experience in operations management
· 2+ years of multi-project experience and 2+ years of related field experience.
· Experience managing multiple teams, departments, or geographic territories
Nice to haves:
Bachelor’s Degree in Operations Management, Business…