Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 50,000 and a team of over 300 in the USA, Australia, UK, Canada and New Zealand.
THE PURPOSE OF YOUR ROLE
As Senior Product Manager – AI Agents, you will own and set the vision for Actionstep's agent roadmap. You will take AI agents from concept to production (0→1), defining where agents create real value in law firm workflows and turning customer insight into differentiated, value-based products. You will lead product planning, requirements and delivery, and be accountable for product strategy, governance and senior stakeholder communication.
WHAT YOU WILL BE DOING
In this role, you will be accountable for…
Own and set the vision for Actionstep's agent roadmap, grounded in clear commercial rationale and robust customer insight.
Build and deploy AI agents and agentic workflows 0→1, taking them from concept and prototype into production.
Define how agent quality is measured, including accuracy, cost, speed and performance once agents are live, and use those measures to drive the roadmap.
Build trust and governance into every agent for legal work, including client confidentiality, audit trails, permissions and appropriate human review.
Gather, organize and prioritize ideas and feature requests into initiatives and features, and track progress against the roadmap.
Coordinate launches end to end, including testing, documentation, training, rollout sequencing, customer communication and adoption measurement.
Design and communicate product enhancements through specs, user stories, wireframes, diagrams and customer-facing documentation.
Lead, motivate and develop engineering and design team members within a collaborative, matrixed global organization, translating technical concepts for non-technical audiences.
Stay ahead of AI and agent trends by exploring complementary products, meeting with partners and investigating emerging technologies, and work with product research on competitive reviews, customer analysis and market sizing.
Relationship Management:
Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.
Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner.
Lead and actively participate in customer discovery sessions, beta programs, and user research with legal professionals to deeply understand their workflows and pain points.
Represent Actionstep at customer-facing events such as webinars and industry conferences, building relationships with legal professionals and translating their feedback into product improvements.
Professional Development:
Actively looking to build own career through delivery of self and assisted professional development initiatives.
Being a thought leader both within Actionstep but also in the wider industry.
Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.
Continuous Improvement:
Proactive in identifying and participating in the continuous improvement of processes and procedures within the Product department.
Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.
Health & Safety:
Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.
Other Responsibilities:
Undertaking any other reasonable duties as required
Requirements
EXPERIENCE & QUALIFICATIONS
Essential:
5+ years of SaaS product management experience…