Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.
We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.
We are searching for our next team members to join our growing team.
If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.
Co-Development Business Unit is hiring
You will work in Singapore Government Agencies
Internal Code: A26439
This is a fixed term contract role. The engagement is 1 year.
What will you do?
Provide day-to-day operational support for RP's low code applications, ensuring timely resolution of incidents, fulfilment of service requests, and smooth operation of business applications.
Application Support & Incident Management
Provide Level 1 and Level 2 support for low code applications.
Investigate, track, and resolve incidents and user-reported issues.
Monitor application availability and operational health.
Escalate unresolved issues to the relevant support teams.
User Support & Administration
Manage user access, permissions, and security roles.
Troubleshoot authentication and access-related issues.
Assist users with application enquiries and service requests.
Support application configurations and integrations within the Low Code environment including DevSecOps.
Service Request Fulfilment
Implement approved configuration changes and minor application updates.
Coordinate testing and deployment of approved changes.
Verify completion of service requests against business requirements.
Documentation and Reporting
Maintain support documentation and knowledge articles.
Prepare monthly operational and support reports.
Document known issues and workarounds.
Requirements
What are we looking for?
Level 2 support for low-code applications.
Incident investigation, tracking, resolution and escalation.
Application availability and health monitoring.
User access, permissions and authentication troubleshooting.
Configuration, integration and minor update support.
Service request fulfilment, testing and deployment coordination.
Support documentation, knowledge articles and operational reporting.
Diploma or Degree in Information Technology, Computer Science, or related discipline.
Familiarity with Incident, Problem, and Change Management processes.
Strong analytical, troubleshooting, and communication skills.
Benefits
What do we offer in return?
Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.
Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.
Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.
Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)
Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.
Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.
Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load…