Westcountry Case Management is a specialist case management provider supporting individuals with complex neurological injuries, catastrophic injuries and long-term health conditions.
As a proud part of Active Care Group, the UK's leading provider of complex care, we are committed to delivering person-centred, expert support that enables people to live their best lives.
We are registered with both the CQC and SCW and this role will be part of our leadership team.
At Westcountry Case Management, we are seeking a passionate and driven CQC Registered Manager to lead our regulatory, governance and quality functions across our specialist case management services.
This is an exciting opportunity to play a key role in ensuring outstanding outcomes for clients with complex needs whilst helping to drive service growth, clinical excellence and regulatory compliance.
The Role As Registered Manager, you will be responsible for leading the safe, effective and compliant delivery of our services, acting as the key point of contact with regulatory bodies, inspectors and external stakeholders.
You will drive outstanding standards of care and case management though quality, governance and continuous improvement ensuring teams are inspection ready.
Through strong leadership and communication, you will play a vital role in shaping service excellence.
Key Responsibilities Regulatory Compliance & Registration Maintain registration with the CQC, ensuring full compliance with regulatory standards and submitting all required notifications to regulatory bodies and external agencies.
Oversee the delivery of safe and legally compliant services in line with CQC and CIW regulations, statutory requirements, and relevant legislation.
Remain up to date with legislation, best practice guidance, and professional standards to ensure team compliance.
Maintain strong visibility within the registered office, acting as a role model and fostering a culture of continuous improvement.
Engage proactively with internal and external stakeholders to ensure staff and clients understand regulatory expectations and that the service is always prepared to evidence outstanding practice during external inspections.
Drive the service forward, ensuring continuous quality improvement and the development of robust systems that enhance performance and client outcomes.
Support the business development of the service, identifying opportunities for growth, partnership building, and improved operational efficiency.
Policies, Procedures & Governance.
Update and create policies and procedures in line with CQC and other legislative requirements.
Maintain up-to-date knowledge of all ACG Standard Operating Procedures (SOPs) and ensure processes are fully adhered to and regularly monitored.
Ensure full compliance with group policies and procedures and support colleagues in understanding and applying these within their roles.
Safeguarding, Risk & Incident Management Monitor incidents, accidents, compliments, concerns, complaints, and safeguarding issues related to support workers.
Provide support and guidance to colleagues managing safeguarding concerns, ensuring accurate documentation and timely supervision.
Be actively involved in all safeguarding issues, responding promptly and completing all required CQC notifications.
Complete and submit the annual Provider Information Return (PIR).
Clinical Oversight & Case Management Work collaboratively with the Clinical Lead and Case Managers to develop and oversee complex care packages, including those involving external agencies.
Communication, Leadership & Culture Ensure clear, effective communication between case managers, team leaders, and service users.
Use management information to support regular team meetings, identify areas for improvement, and implement solutions.
Ensure colleagues understand and feel confident using ACG’s mechanisms for speaking up, and take action where required.
Demonstrate self-confidence and strong personal resilience,…