The Coordinator, Product is responsible for the efficient setup, management, and maintenance of product information within the reservation system.
This role involves coordinating with various teams to ensure the accuracy and availability of products, services, and rates for internal and external stakeholders.
The coordinator will support the smooth execution of product offerings and ensure that product details are consistently updated across systems.
WHAT YOU'LL BE DOING· Input and maintain product details in the reservation system, ensuring all information is up-to-date, accurate, and reflects the latest offerings.
· Coordinate the setup of new products and services in the system, including hotels, transfers, excursions, and other travel-related services.
· Assist the product team in managing and updating contracts, rates, and availability with suppliers.
· Analyze and input promotional offers, discounts, and rate reductions into the system.
· Support the internal teams (Sales, Marketing, Reservations, etc.)
with product-related inquiries and troubleshooting.
· Monitor and track product performance and availability, ensuring that all products are correctly displayed and available for booking.
· Handle the setup of product-specific conditions, such as cancellation policies, allotments, and special requirements (e.
g.
, protected allotments, special needs).
· Assist in the creation and maintenance of product reports to support business analysis and decision-making.
· Work closely with suppliers to ensure product offerings meet the company's standards and contractual agreements.
· Coordinate with other departments to ensure smooth operational workflows, including managing product availability, updating systems, and resolving any issues related to product discrepancies.
· Ensure product-related data integrity in the reservation system and manage any updates or changes based on supplier instructions.
· Provide support for the testing and quality assurance of new product offerings or system updates.
· Maintain up-to-date knowledge of the travel industry, market trends, and competitor products.
· Participate in meetings and collaborate with other teams to ensure that product offerings align with business objectives and customer needs.
· Perform additional tasks as assigned by the Product Manager to meet departmental goals and objectives.
WHAT YOU BRING TO THE TEAM · College diploma in Travel & Tourism or minimum 3 years experience in tourism or Aviation industry.
· Excellent written and verbal communication skills in English· Knowledge of French and Spanish are an asset· Self-motivated, fast learner, and team player with a strong work ethic and ability to work under pressure· Analytical, detail-oriented and organized, with ability to prioritize· Ability to multitask and work under tight deadlines while maintaining quality of work· Professional demeanor: ability to maintain professional communication and relationships with colleagues, internal departments, suppliers, and vendors· Proficiency in Microsoft Word, Excel, Outlook, TTS an asset· Ability to analyze contracts, reports and related industry reports · Demonstrated organizational skills to handle multiple projects simultaneously· Ability to work in a team environment as a contributing member of a results-oriented team.
· Strong organizational and multitasking abilities.
· Ability to work independently and collaboratively in a fast-paced environment.