Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.
Working within the extended Marketing team and reporting to the Manager, Ecommerce, the Ecommerce Operations Manager leads the operational planning, governance and delivery of Air Canada Vacations’ digital properties and the Ecommerce Operations team.
The role is accountable for ensuring website campaigns, promotions, content updates, product launches and other digital initiatives are effectively prioritized, planned and executed across multiple business stakeholders, with a strong focus on accuracy, customer experience and speed to market. This includes ownership of the Ecommerce Webschedule, the central weekly and monthly planning mechanism used to coordinate website activities, campaigns, promotional placements, launches and key deliverables.
Acting as a key operational partner across Ecommerce, Marketing, Product, IT, Merchandising, Analytics and other business teams, the Ecommerce Operations Manager anticipates operational needs, translates business priorities into scalable digital execution and drives continuous improvement across processes, tools, governance and ways of working.
The role requires someone who can operate independently, manage competing priorities, influence cross-functional stakeholders and bring structure to complex or fast-moving initiatives.
WHAT YOU'LL BE DOING
Ecommerce Operations & Delivery
Lead Ecommerce operational planning and delivery across Air Canada Vacations’ digital properties, setting priorities, managing team capacity and providing direction to the Ecommerce Operations team.
Own and manage the Ecommerce Webschedule, providing a centralized view of campaigns, promotional placements, content updates, key initiatives, timelines and cross-functional dependencies.
Own the operational delivery of static website content, campaigns and business initiatives, ensuring requirements and deliverables are clearly defined and executed accurately and on time.
Proactively identify delivery risks, capacity constraints and dependencies, recommending priorities or trade-offs where required.
Oversee ongoing website maintenance and business-critical content, including Terms & Conditions, FAQs, travel advisories, customer communications and operational updates.
Establish and maintain appropriate QA, validation and release practices to protect content accuracy, functionality and customer experience.
Provide Ecommerce leadership and key stakeholders with clear visibility into priorities, delivery status, risks and upcoming operational needs.
Campaign & Marketing Operations
Partner with Marketing and other stakeholders to shape operational plans for Ecommerce campaigns and promotional initiatives across ACV.com.
Translate Marketing and promotional calendars into the Ecommerce Webschedule, ensuring website activities are appropriately planned, sequenced and aligned with Ecommerce and broader business priorities.
Coordinate briefs, creative assets, copy, Terms & Conditions, placements, tracking and other campaign dependencies across Marketing, Merchandising, Content and cross-functional partners.
Support co-op, partner, loyalty and other strategic initiatives, ensuring digital requirements are clearly defined and effectively executed.
Ensure consistent campaign messaging, placements and customer experience across digital touchpoints.
Identify opportunities to improve campaign planning, execution and measurement based on operational and performance insights.
Cross-Functional Leadership & Operational Enablement
Serve as the primary Ecommerce Operations partner across Marketing, Product, Merchandising, Customer Service, Analytics and other business teams.
Represent Ecommerce Operations in cross-functional planning discussions, ensuring operational impacts, dependencies, capacity and ongoing support requirements are considered early in the process.
Partner closely with the Product Owner to identify…