Position Overview
You’ll own the fuel-delivery operation for an established fuel distributor in Hawthorne, New Jersey. That covers residential heating oil, on-road and off-road diesel, commercial accounts, automatic delivery and will-call customers, DEF, and onsite fueling programs. Drivers, deliveries, customers, collections, fleet issues, and commercial growth all run through you.
This is not a dispatch job or an admin role. It’s an ownership role. Nobody will hand you a daily task list. You’ll spot what needs attention, fix it, and confirm it stayed fixed, well before senior management has to find it.
The stakes are real. In heating oil, a runout means a cold house and often a lost customer. A commercial account left to drift past 60 days turns into a write-off. You’ll report weekly to the Director of Operations, and you’ll be measured on results, not activity.
Key Responsibilities
Daily Operations and Problem Resolution
Run daily delivery execution with dispatch and drivers: assignments, route coverage, runouts, emergencies, call-first accounts, vehicle availability, and weather events.
Make sure every delivery is completed safely, efficiently, and accurately.
Own fuel-department problems from start to finish: missed deliveries, delivery errors, complaints, scheduling conflicts, and equipment issues. Investigate, solve, communicate, and confirm the fix.
Anticipate problems and solve them before customers feel them.
Driver Management
Serve as the primary manager for fuel drivers, covering scheduling, PTO coverage, attendance, safety, vehicle inspections, and policy compliance.
Set clear expectations for delivery procedures, customer service, and accurate documentation, then coach and correct when needed.
Interview and evaluate prospective drivers and department staff, and conduct annual performance reviews.
Delivery Efficiency and Fleet Readiness
Track gallons per delivery, deliveries per driver, route efficiency, truck utilization, overtime, emergency deliveries, and failed deliveries.
Find recurring problems and fix them. Improve delivery density and cut unnecessary mileage and labor.
Keep a clear view of the fleet: preventive maintenance, driver inspection reports, repairs, downtime, and inspection requirements.
Make sure every driver-reported issue gets documented and resolved, so trucks are ready when demand peaks.
Customer Retention and Account Quality
Own the customer-retention process. Spot at-risk customers early through pricing complaints, service problems, declined deliveries, and automatic-delivery removals.
Call customers and resolve issues before accounts are lost. Track who you contacted, who stayed, who left, and why.
Work property transfers promptly so new homeowners have a reason to stay.
Monitor automatic-delivery and will-call accounts, find the cause of every runout, and convert the right will-call customers to automatic delivery.
Follow up on call-first customers who repeatedly decline deliveries, and make sure they understand the risk of a runout.
Keep customer records accurate: tank size and location, delivery instructions, contacts, delivery status, payment status, and special property conditions.
Budget Accounts and Commercial Collections
Monitor budget-plan customers for missed payments and delinquencies, and reach out before small problems grow.
Work with the admin team to move customers to automatic payment.
Own collection follow-up on commercial fuel accounts with an organized list showing balance, aging, contacts, commitments, and payments received.
Prioritize accounts past aging thresholds and escalate serious credit risks. The goal is lower receivables, not more phone calls.
Commercial Sales and Growth
Build the commercial fuel business: on-road and off-road diesel, fleet and equipment fueling, DEF, onsite storage tanks, and temporary project fueling.
Develop relationships with contractors, landscapers, trucking companies, municipalities, and construction firms.
Maintain an active pipeline…