WHO WE ARE
Adoreal is a fast-growing vertical SaaS company that partners with cosmetic surgery clinics nationwide to expand and grow their practices.
We provide the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes.
By combining innovative business strategies with world-class clinical talent, Adoreal enables clinics and surgeons to thrive in today’s competitive elective medicine landscape.
About the Role
The Patient Sales Coordinator guides prospective plastic surgery patients from first inquiry through consultation and surgical booking. This is a relationship-driven sales role for someone who can close without making patients feel "sold." You'll build trust quickly, address concerns with confidence, and become each patient's trusted advocate throughout their surgical journey.
Success is measured by results: consultation-to-surgery conversion, surgical revenue, follow-up, referrals, and an exceptional patient experience.
This is a full-time, on-site position located in Baltimore, Maryland.
What You'll Do
Own the patient relationship from initial inquiry through consultation, deposit, and surgical scheduling
Learn each patient's goals, motivations, and concerns, and present the surgeon and practice in a compelling, authentic way
Lead financial conversations, including surgical fees, deposits, payments, and financing options
Address objections around price, timing, fear, or family concerns, and confidently ask for the business
Manage a large pipeline with consistent, personalized follow-up, including re-engaging past consultations and unscheduled leads
Meet consultation-to-surgery conversion and revenue goals
Document all patient interactions in the CRM or practice-management system
Partner with surgeons and clinical staff to ensure a seamless transition from consultation to surgery and post-op care
Requirements
Who We're Looking For
3–5 years of proven success in sales, plastic surgery, aesthetics, luxury hospitality, high-end retail, or another relationship-based sales role
A track record of meeting or exceeding sales or revenue goals
Comfort discussing money and guiding patients toward a decision
Persistence in following up without being pushy
Strong emotional intelligence and the ability to build rapport with affluent, discerning clients
Excellent written and verbal communication and strong organizational skills
Experience with a CRM or practice-management system
Plastic surgery or aesthetics experience preferred
Bachelor's degree preferred; equivalent sales or industry experience will be considered
Additional Details
This role has extensive access to protected health information (PHI) and requires strict compliance with HIPAA.
Occasional evening or weekend work may be required based on patient needs and practice events.