Client Coordinator
Position Overview
The Client Coordinator is responsible for supporting the end-to-end opportunity-to-cash process, ensuring sales orders, service orders, approved quotes, and contractual documentation are accurate, complete, and compliant with agreed commercial terms and internal policies. The role coordinates order processing, contract administration, client onboarding and offboarding, renewals, cancellations, service-item changes, setting up recurring revenue contracts across CRM, CPQ and Finance systems.
Working collaboratively with Sales, Finance, Procurement, and Delivery teams, the Client Coordinator will support complex or non-standard order processing, and manage order-related queries. The successful candidate will demonstrate strong attention to detail, process discipline, effective stakeholder communication, and the confidence to challenge inaccuracies, drive timely resolution, maintain high-quality data, and support continuous improvement.
Salary & Benefits
The budgeted salary for this role is between 18,000 ZAR - 20,000 ZAR monthly .
Click here for the list of benefits.
Hybrid working
We recognise the benefits that remote and flexible working brings.
We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
Responsibilities
• Review, validate, and process sales orders, service order forms, approved quotes, and supporting documentation, ensuring accuracy, completeness, and compliance with contractual terms and internal policies.
• Support Sales with complex, high-value, or non-standard opportunities, providing guidance on order structure, commercial requirements, approvals, and documentation before submission.
• Convert approved quotes into accurate sales and service orders within the relevant ERP and Finance systems, obtaining clarification or reapproval where required.
• Ensure contractual documentation is fully completed, correctly authorised, securely stored, and readily available for operational and audit purposes.
• Coordinate annual renewals, contract amendments, service-item changes, subscription reductions, and cancellations in accordance with agreed terms, processes, and timescales.
• Complete client onboarding checks and coordinate client offboarding activities, ensuring requirements, outstanding actions, and cancellation tasks are clearly communicated to relevant stakeholders.
• Work closely with Sales, Finance, Procurement, and Delivery teams to support smooth order fulfilment and accurate, timely billing.
• Identify, challenge, and resolve discrepancies, omissions, or inconsistencies before orders are released for fulfilment or billing.
• Perform regular managed service recurring revenue reconciliations, investigate variances, and coordinate corrective action where required.
• Act as a point of contact for non-technical orders and contract queries, providing clear, timely, and professional support to internal stakeholders.
• Monitor and manage the team inbox, prioritising requests, maintaining clear ownership, and ensuring queries are resolved within agreed service levels.
• Maintain accurate and up-to-date client, order, contract, service-item, and billing records across CRM, CPQ, ERP, and Finance systems.
• Support data cleansing, data quality, reporting, and audit activities to strengthen system accuracy and operational controls.
• Follow documented processes and control frameworks, escalating risks, exceptions, or delays through the appropriate channels.
• Contribute to continuous improvement initiatives by identifying opportunities to simplify processes, enhance systems, reduce manual effort, and improve the client and stakeholder experience.
Qualifications & Experience
Previous experience in a client coordination, sales operations, order management, contract…