Department:
10370 Enterprise Revenue Cycle - Grafton WI Arrival
Status:
Full time
Benefits Eligible:
Yes
Hou rs Per Week:
40
Schedule Details/Additional Information:
Hours: Availability between 07:00am and 07:30pm
Schedule: Monday through Friday with some occasional weekends based on department needs
Two rotating Holidays per year
Pay Range:
$22.90 - $34.35
Major Responsibilities
Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
Educate and update staff on changes relevant to their roles, policies, and procedures.
Manage supplies by ordering within budget guidelines and departmental needs.
Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage.
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality.
V erify insurance coverage and financial responsibility , explain obligations to patients, and refer to Financial Advocates when needed.
Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance , and fostering a welcoming environment.
Minimum Job Requirements
Education
High school diploma or GED.
Certification / Registration / License
None
Experience
Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry).
Knowledge / Skills / Abilities
Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards. Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making.
Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients.
Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning.
Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings.
Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes.
Outstanding customer service and service recovery skills, maintaining professionalism and empathy in diverse situations.
Technical proficiency with healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies.
Knowledge of medical terminology, insurance processes, and regulatory compliance, including HIPAA and applicable state/federal requirements.
Ability to collaborate effectively with physicians, clinical teams, and patients, resolving issues and supporting patient care needs.
Physical Requirements and Working Conditions
May require travel, with exposure to weather and road conditions.
Respond promptly to patient emergencies occurring in clerical areas; CPR certification may be required based on location.
Notary licensure/training may be required depending on service line or facility.
Operate necessary equipment to perform job duties safely and effectively.
Work environment…