Department:
05500 AMG Lutheran General - Radiology
Status:
Full time
Benefits Eligible:
Yes
Hou rs Per Week:
40
Schedule Details/Additional Information:
1.0 FTE/40-hours week, Mon - Fri
Pay Range:
$28.55 - $42.85
Major Responsibilities: Supports the successful implementation, administration, and documentation of new and existing applications and workflow processes.
Provides end user support to include troubleshooting application issues, providing issue resolution when able, and escalating more complex issues to supervisor and/or information systems as appropriate. Serves as a liaison/technical resource with the department, information services, and system users regarding clinical applications which include EPIC, Radiant, Powerscribe and PACS.
Acts as a clinical informatics resource on basic to moderately complex performance issues related to the applications. Develops expertise in all core computer applications. Proactively monitors/evaluates the effectiveness of applications and systems. Assesses the adequacy and performance of hardware in clinical settings. Recommends new applications or enhancements based on operational needs.
Collaborates with leadership to develop system user training/education modules and delivers training on system capabilities/functionalities.
Delivers physician and basic to advanced user training on system capabilities/functionalities. Evaluates training effectiveness, maintains training curriculum and recommends changes to training curriculum to ensure system optimization.
Performs basic to moderately complex data analysis to support data requirements and initiatives. Designs queries and documents and maintains basic reports to meet user needs. Anticipates reporting needs, and makes suggestions for value added data.
Ensures data integrity including reviewing, verifying and processing accurate service charges and audits reports to identify/resolve potential issues, searches for potential system process improvements and recommends/implements changes.
Identifies and implements industry best practices, quality, service and efficiency initiatives related to clinical applications, operations, and functions.
Assists in maintaining and monitoring the department's/function's website, user lists, and system security/access.
Licensure, Registration, and/or Certification Required: None Required.
Education Required: Associate's Degree in Business or related field.
Experience Required: Typically requires 3 years of experience in end user experience functioning as the interface between clinicians and other technical experts, providing operational support for systems, analyzing business and clinical processes, and providing advanced user training/education.
Knowledge, Skills & Abilities Required: Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of three years of progressively responsible experience in
Knowledge of and ability/experience with training on system uses and functionalities.
Demonstrated analytical skills necessary to make sound recommendations based on data analysis and user needs.
Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and experience with large scale automated systems.
Demonstrated experience and success working with operational and technical customers, vendors, peers, and management and experience building relationships with physicians, nurses, and other clinicians.
Excellent interpersonal skills with demonstrated ability to partner with customers and guide them through challenging projects.
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
Physical Requirements and Working Conditions: Generally exposed to a normal office environment.
Operates all equipment necessary to perform the job.
Work environment may contain dust, dirt and noise. May be exposed to mechanical and electrical hazards.
May be exposed to patient care…