A law firm is looking for an IT Technician to support its people in the Western Cape, with some travel between sites.
You’ll handle desktop, device and Microsoft 365 support, endpoint management and helpdesk requests, supporting senior lawyers and directors with a high level of professionalism.
What you’ll do
Support desktops, laptops, mobile devices, printers and peripherals
Troubleshoot hardware, software, Windows 10/11, Microsoft 365 and application issues
Manage the full endpoint lifecycle, including workstation builds, rebuilds and replacements
Resolve helpdesk requests with minimal supervision and keep accurate ticket notes
Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
Support Exchange Online, Teams, SharePoint, OneDrive, VPNs, Wi-Fi and LAN/WAN connectivity
Provide user support for the iManage / FileSite document management system
Enforce security standards, assist with access reviews and promote cybersecurity awareness
Assist with asset management and liaise with vendors on repairs and warranties
Take part in after-hours or weekend standby when required
What you’ll need
Grade 12
At least 2 years in a corporate IT support environment, preferably professional services or legal
Windows 10/11, Microsoft 365, Windows Server, Hyper-V and VMware experience
A solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
Working knowledge of networking, endpoint security, patch management and SQL
A driver’s licence and own reliable transport for travel between sites
Nice to have
Relevant certifications such as Microsoft or CompTIA
Intune and endpoint management experience
What’s on offer
Support work in a professional, high-standards environment
Broad, varied support work across the firm
A team that shares knowledge and improves processes
Cape Town. In Office. Permanent.