A growing financial services business with operations across Africa is looking for a Learning Designer to help its people grow and perform.
Reporting to the L&D Design Lead, you’ll design simple, engaging blended learning that improves performance and supports behaviour change, working closely with teams, subject matter experts and facilitators.
What you’ll do
Partner with teams to understand business challenges and performance gaps and recommend practical learning solutions
Run training needs analyses to identify the knowledge, skills and behaviours people need
Work with subject matter experts to turn their expertise into practical, easy-to-apply learning
Apply instructional design and adult learning principles to design learning experiences, assessments and performance support tools
Create learning material aligned to design and learner experience standards, and make it easy for facilitators to deliver
Keep content accurate and up to date as the business changes
Explore new learning approaches and technologies
What you’ll need
A bachelor’s degree in Instructional Design, Education or a related field
At least 8 years designing learning for operational environments such as client service, call centres or back-office teams
Strong understanding of instructional design, adult learning and blended learning
Proven experience developing facilitator guides, learner guides, e-learning, assessments and performance support
Experience designing for in-person, virtual and self-paced digital learning
Experience with learning management systems and digital authoring tools
Excellent writing skills and strong stakeholder and project management
Willingness and ability to travel across Africa
What’s on offer
A role with real impact on how the business develops its people
Travel across the continent
A team that keeps learning simple, useful and energising
Cape Town. Hybrid. Permanent.