A Cape Town travel business is looking for an experienced Sales Manager to lead and motivate its team of sales consultants.
You’ll drive revenue through coaching and performance management, make sure clients get exceptional service from first contact to post-travel, and help shape the company’s travel offering.
What you’ll do
Monitor key metrics and evaluate team and individual performance
Coach, motivate and develop consultants, with personal development plans and regular reviews
Manage strategic departmental goals, including preferred supplier agreements
Drive repeat and referral business
Oversee the full client service cycle, from first contact and quotation to post-travel feedback
Plan capacity, leave cycles and shifts
Resolve client and supplier service issues at first level
Run weekly sales meetings and report on team performance to the Head of Sales
Work with product and marketing teams on training, site inspections, content and lead distribution
What you’ll need
At least 5 years’ experience in sales management in travel and tourism
Excellent people management and leadership skills
Strong communication and relationship-building abilities
A results-driven, analytical and strategic approach
Nice to have
A degree in Travel and Tourism
Salesforce experience
Google Workspace
Experience managing budgets
What’s on offer
A pension fund, 20 days’ paid leave a year and optional health cover
Leadership of an established sales team, reporting to the Head of Sales
Cape Town. In Office. Permanent.