Job Description:
Why AESSEAL?
AESSEAL is a specialist in the design and manufacture of mechanical seals and support systems. Our Mechanical Seals are used in a wide range of pumps and rotating equipment worldwide to prevent liquids and gases escaping into the environment. We manufacture mechanical seal types to suit all industries and our investment in modular design means that we provide the best on-time delivery performance in the industry.
The AESSEAL® range of seals, seal support systems and bearing protectors are all designed to improve pump reliability and reduce maintenance costs. Our business is built around giving our customers such exceptional service that they need never consider alternative sources of supply.
AESSEAL® holds the world's most comprehensive standard inventory portfolio of mechanical seals, bearing protectors, seal support systems and packing.
AESSEAL® operates from 235 locations in 104 countries, including 9 manufacturing and 44 repair locations, and has more than 300 customer service representatives who visit industrial plants every day. Our sealing solutions are proven to reduce energy and water consumption, reducing industrial CO2 emissions and helping to protect the environment. These solutions are designed to improve pump reliability and reduce maintenance costs, ensuring the investment is quickly recovered. We pride ourselves on our high ethical standards and our commitment to being a good corporate citizen.
AESSEAL® has been awarded with many internationally recognised awards including Investors in People, 14 Queen’s awards as well as the Business of Trust award. AESSEAL® has also been awarded with a wide range internationally recognised standards including ISO9001, ISO20000 and ISO27001.
In addition to its excellent business reputation, AESSEAL® also prides itself on exceeding its social responsibilities. It has a track record of developing apprentices giving them the opportunity to grow and move onto management / director level responsibility within the company. In 2019, over 40 apprentices were taken on with the majority still working at AESSEAL and some of whom are working in Team Leader / Management positions.
With year-on-year sales and profit growth and multi-million-pound investments in facilities and machinery AESSEAL® is a unique and sustainable place to work.
Benefits
ü Based in the North American Headquarters, located in Rockford, Tennessee. This 50,000 square foot facility is set on 12 acres in the Stock Creek Development Center, just south of Knoxville.
ü Job security for individuals who embrace the AESSEAL® culture and values.
ü On site secure parking and bike storage facilities
ü Exposure to high level management and business directors.
ü Opportunity to travel throughout the AES Engineering Group
ü Work in a dynamic, clean, and friendly work environment with onsite state-of-the-art machinery and test facilities
ü Be part of a team who revel in challenging the way we operate as a business.
What will the roles entail?
Below are some of the key responsibilities associated with the IT Support Analyst role:
Technical Support & Troubleshooting:
Diagnose and resolve hardware, software, and network issues for end-users, providing step-by-step guidance and technical assistance.
User Assistance:
Respond to technical inquiries via phone, email, and in-person, ensuring user satisfaction and providing clear, concise communication of solutions.
System Maintenance:
Install updates, patches, and new hardware/software, and perform regular system checks to ensure optimal functionality and security.
Problem Documentation:
Document all support tickets, user interactions, and resolutions for future reference and to identify trends.
Escalation:
Identify and escalate complex technical issues to specialized IT teams or higher-level support agents when necessary.
Collaboration:
Work with other IT departments to resolve issues and to ensure effective solutions are implemented.
User…