Job Description:
An opportunity for an Material Support Contract Specialist has arisen within Airbus Defence and Space, Getafe (Madrid).
As the Material Support Contract Specialist, you will join our dedicated team responsible for managing material support contracts for our Light & Medium Transport Aircrafts (LTA) customers. Your mission will be to ensure the seamless execution of contracted support services, acting as the primary link between the customer's operational needs and our supply chain capabilities. You will be responsible for driving contract compliance, optimizing material availability, and ensuring that all service level agreements (SLAs) are met to guarantee customer satisfaction and contractual profitability.
RESPONSIBILITIES
Key Accountabilities
Contractual Compliance: Ensure the full execution of material support contracts, monitoring all service deliverables to guarantee compliance with agreed terms and conditions.
Customer Relationship Management: Act as the primary focal point for the Customer regarding all material support matters (Spares, AGEs, Repairs, and ISS), ensuring a proactive and high-touch service approach.
Service Level Management: Monitor and drive the achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) related to material availability, lead times, and delivery performance.
Financial Stewardship: Drive the achievement of contract financial objectives through precise forecasting, revenue management, expenditure tracking, and proactive variance analysis.
Supply Chain Coordination: Coordinate with internal directorates (Procurement, Production, Logistics, and Engineering) to ensure that the material support requirements of the customer are met efficiently and on time.
Risk & Opportunity Management: Proactively identify potential risks to contract performance and implement mitigation plans, while identifying opportunities to enhance service value and profitability.
Main Activities
Performance Analysis: Regularly analyze contract performance metrics and customer feedback to implement tactical improvements in service delivery.
Material Readiness & Availability: Oversee the end-to-end flow of spares and repairs to ensure the customer’s fleet availability is maximized according to contractual requirements.
Financial Control: Manage order intake, revenue recognition, and budget horizons to ensure alignment with the contract's financial targets.
Stakeholder Alignment: Lead regular reviews with the customer and internal stakeholders to ensure transparency, alignment on requirements, and continuous improvement.
Issue Resolution: Resolve operational and contractual discrepancies, managing timely escalation for high-impact issues to protect the customer relationship and contract integrity.
Key Outputs & Impact
High levels of customer satisfaction through reliable and consistent material support.
Full compliance with contractual SLAs and KPIs.
Optimization of contract profitability through efficient resource and financial management.
Mitigation of contractual risks through proactive monitoring and effective problem-solving.
SKILLS
Education: Bachelor’s degree in Engineering, Logistics, Supply Chain Management, or a related field.
Experience: Proven track record in contract management, customer support, or supply chain operations, ideally within the aerospace or highly regulated sectors.
Technical Expertise: Understanding of material support models (e.g., Spares Management, Repair Services) and aviation regulatory environments.
Systems & Analytics: Proficiency in ERP/MRP systems and advanced data analysis capabilities (Advanced Microsoft Excel and Google Suite is essential).
Soft Skills: Exceptional interpersonal and communication skills, with a strong ability to manage customer expectations and build long-term relationships. A proactive, solution-oriented mindset is essential.
Languages: Full professional proficiency in English (written and spoken) is mandatory. Proficiency…