Job Description:
[English Version ]
Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world.
With over 45 years of presence, Airbus is expanding its footprint in Latin America through 1,500 employees and different strategic sites. As a key sourcing partner with a 500-aircraft backlog, the company maintains a deep-rooted commitment to the region's long-term growth.
Helibras, the only helicopter manufacturer in Latin America and an Airbus subsidiary, is the rotary-wing market leader across civil, executive, and defense segments. Its operations span from assembly and customization to high-complexity maintenance. As a benchmark in aerospace engineering and a strategic regional asset, its infrastructure ensures rapid operational response for demanding missions.
Will you join us in redefining the limits of what is possible? ✈️🚁🚀
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Responsibilities:
Evaluating, implementing, and maintaining AIRBUS product.
Executing test procedures and recording associated test reports.
Integrating new solutions with our Agnet and PMR telecommunications systems.
Providing on-site technical support (when necessary).
Conducting acceptance testing in the lab (local and on-cloud).
Monitoring PMR network alarms and service status through NOC tools.
Registering, categorizing, and tracking incidents and service requests in the ticketing system.
Performing first-level troubleshooting on AIRBUS infrastructure, terminals, dispatch consoles, and IP connectivity related to PMR services.
Supporting users with terminal configuration, programming validation, SIM/device activation (when applicable), and operational guidance
Escalating complex incidents to Level 2 / Level 3 support teams following defined SLA procedures.
Assisting in preventive maintenance activities and basic operational checks of PMR infrastructure.
Maintaining accurate operational documentation, incident logs, and support reports.
Requirements:
Bachelor’s degree in Telecommunications Engineering, Electronics, Computer Science, or related fields.
Solid experience in the design, integration, or technical support of radio communication infrastructure and/or telecommunications networks.
Technical knowledge of radio networks and PMR architectures (such as TETRA, DMR, and/or integrated systems).
Understanding of radio communication concepts (talkgroups, roaming, authentication, encryption, and coverage).
Knowledge of IP networks applied to PMR systems (TCP/IP, VLANs, routing, DHCP, DNS, and VPNs).
Advanced or fluent English and Portuguese for reports, international meetings, and technical documentation.
Spanish skills desirable to facilitate communication with the regional team and management in Mexico.
Hands-on experience with basic bench and field measurement instruments for technical testing.
Experience with MCx solutions, PoC (Push-to-Talk over Cellular), PTT/OTT applications, or EMM/mobile platforms.
Experience in first-level (N1/field) technical support, including alarm monitoring and incident logging.
Practical experience using network monitoring tools (NOC) and ticketing systems with a focus on SLAs.
Valid Category B driver's license for travel during field activities.
Availability to work on-site and in the field directly at the client's location in São Paulo, SP.
Availability to travel, including a one-month immersive training period in Mexico.
Strong analytical skills for incident diagnosis, good interpersonal communication, and a customer-centric mindset.
What are we offering?
Permanent contract.
Working hours from Monday to Friday from 8 a.m. to 5:20 p.m.
On-site in São Paulo (Campo de Marte)
Health & Wellbeing: Comprehensive Medical and Dental Insurance, Enhanced Life Policy, and Wellhub (Gympass).
Everyday perks: Food and meal vouchers, and reimbursed parking.
Airbus Employee Share Ownership Plan (ESOP).
Join us to achieve the…