Job Title : Building Repair Network Co-ordinator
Target Start Date: ASAP
Contract Type: Permanent
Salary Range: Up to £35,000 dependent on experience
Location: Home Worker, with ad hoc travel to Ageas offices
Closing Date for applications: Thursday 19th November
Building Repair Network Co-ordinator: We're looking for a Building Repair Network
Coordinator to play a pivotal role in supporting the performance of our
contractor network and ensuring excellent outcomes for both customers and the
business.
This is a fast-paced and varied role where you'll
be responsible for monitoring and driving contractor performance against
service level agreements (SLAs), supporting complaint resolution, maintaining
governance controls, and producing accurate management information (MI) to
support operational decision-making. You'll work closely with building repair
contractors, claims teams, and Regional Contractor Performance Leads to ensure
customer repairs progress smoothly and high service standards are consistently achieved.
The successful candidate will be a confident
communicator with strong administrative and analytical skills, capable of
building effective relationships while also confidently challenging suppliers
when performance falls below expectations. Experience within a home claims,
supply chain, or building repair network environment would be highly
advantageous, as you'll be expected to quickly establish yourself as a trusted
operational support within the team.
Main Responsibilities as Building Repair Network Co-ordinator:
Monitor, manage, and drive contractor performance against agreed service level agreements (SLAs), ensuring excellent customer and business outcomes.
Act as the first escalation point for contractor service issues, repair delays, and stage one complaints, coordinating resolutions with internal and external stakeholders.
Maintain governance controls and contractor records, ensuring all required information is accurate, up to date, and compliant.
Produce, analyse, and distribute management information (MI), identifying performance trends, exceptions, and opportunities for improvement.
Support contractor relationship management, onboarding activities, incident reporting, root cause analysis, and wider supply chain performance initiatives.
Skills and experience you need as Building Repair Network Co-ordinator:
Previous experience within a claims, home insurance, supply chain, contractor management, or building repair network environment.
Strong administrative and organisational skills with the ability to manage multiple priorities and deadlines effectively.
Excellent communication and stakeholder management skills, with the confidence to challenge and influence where necessary.
Proven experience producing and interpreting management information, with strong proficiency in Excel, Word, and PowerPoint.
Analytical mindset with strong problem-solving skills and the ability to support complaint resolution and service improvement initiatives.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Here are some of the benefits you can enjoy at Ageas:
Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work-…