Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com
The Application Support Engineer, Bio Pharma– CSD Division will be responsible for providing technical and application support for Agilent's Chemistries and Supplies Division (CSD) portfolio, including chromatography columns, sample preparation products, consumables, reagents, and biopharma workflow solutions. The role focuses on enabling customer success through application consulting, method optimization support, troubleshooting, customer training, and close collaboration with sales, service, and product teams.
The successful candidate will possess strong analytical chemistry knowledge, hands-on experience with Bio-Pharma workflows, excellent problem-solving capabilities, and a customer-centric mindset. This position plays a critical role in helping customers maximize the performance and value of Agilent CSD products while driving customer satisfaction and business growth.
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Key Responsibilities
Application & Technical Support
Provide application consultation and solutions for biopharmaceutical customers.
Good working experience and knowledge about Biopharma workflows like proteins, peptides, mAbs, antibody-drug conjugates, oligonucleotides, glycans, amino acids etc.
Provide guidance for biopharma characterization and impurity-monitoring needs such as aggregate analysis, charge variants, intact and subunit analysis, peptide mapping, glycan analysis, and related critical quality attribute workflows.
Assist customers in achieving optimal method performance through product selection and application recommendations.
Support issue resolution by working closely with customers, field service engineers, and technical support teams.
Method Development & Optimization
Support customers in developing, transferring, and optimizing analytical methods using Agilent chromatography columns and consumables.
Provide recommendations on sample preparation, chromatographic separation, method robustness, and productivity improvements.
Demonstrate best practices for improving analytical performance and laboratory efficiency.
Customer Training & Education
Conduct customer training programs, workshops, seminars, and webinars on chromatography applications and consumable usage.
Develop and deliver application-focused educational content, including technical guides, application notes, presentations, and training materials.
Promote best practices for method development, troubleshooting, and instrument-consumable integration.
Customer Engagement & Success
Partner with sales teams to understand customer requirements and provide application consultation.
Build strong relationships with customers across pharmaceutical, biopharmaceutical, laboratories.
Act as the voice of the customer to influence future product and application design.
Ensure a high level of customer satisfaction through proactive follow-up and continuous technical support.
Identify opportunities to improve customer workflows and laboratory productivity using Agilent solutions.
Cross-Functional Collaboration
Collaborate with Sales, Marketing, Service, Product Management, and Global Application teams to address customer needs.
Provide customer feedback, market intelligence, and application insights to support product development and portfolio enhancement initiatives.
Support new product introductions and technical marketing activities.
Market & Competitive Intelligence
Stay current with industry trends, regulatory developments, emerging analytical techniques, and competitive technologies.
Monitor application trends in chromatography and related analytical…