POSITION SUMMARY: The Sr. Manager/Director of Solution Management is responsible for defining and executing winning strategies for service product solution offerings by targeting existing and new market opportunities; in particular, the service area(s) of Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, and/or Laser Support Services.
PRIMARY DUTIES AND RESPONSIBILITIES
Understand and become a subject matter expert on the overall solution offering, defined as: services and supported medical equipment included as part of the service product
Create, manage and innovate the Solution Business Model, to include: Validate customer segmentation and market requirements definition
Enhance existing solutions to improve the value proposition
Establish return on investment analysis
Collaborate with and gain stakeholder approval of new/redesigned solution offerings from marketing, sales, operations, finance, legal, and others as required
Integrate new/redesigned solution offerings into sales process and marketing channels through development of sales and readiness capabilities and enablement tools
Partner with cross-functional teams to establish solution offering return on investment, pricing strategy, and customer value realization
Conduct new/redefined solution offering beta pilots with customers to ensure service product valuation
Research buy/build/partner opportunities and lead operational deployment planning and organizational readiness of new/redesigned solution offerings
Review the solution offering performance and propose recommendations for service innovation and/or potential service ramp down
Understand the competitor landscape and key market drivers for solution positioning and success
Work closely with the downstream marketing team to define and execute the go-to-market plan
Effectively articulate, educate and train sales and operations teams on the features and benefits of solution offerings
Actively review and participate in mergers and acquisitions due diligence
Other duties as needed
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
REQUIRED EXPERIENCE
5+ years of experience in solution/product management, service marketing, and strategic solution development specifically in the healthcare market
Demonstrated experience of taking customer-centric solution market opportunities and articulating them in the form of market and service product requirements documents that articulate customer challenges, desired value proposition, and potential solution areas
Demonstrated development of a clear and sustainable business model built on differentiated value prop that is vetted through a validation process
Knowledge of healthcare market, specifically in medical products and services solutions
Strong technical understanding for accountable solution area assigned: Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, or Laser Services
Bachelor’s degree in Business, Marketing, Engineering, or related field
REQUIRED SKILLS & ABILITIES
Demonstrated ability to be effective in working with cross-functional teams to clearly define and deliver the right solutions to market, at the right time
Experience and skill in collaborating and motivating people towards delivering top performance and outcomes
Experience interacting with healthcare management, and leading voice of customer meetings to define customer requirements
Experience in building service products and managing in-market solution offerings
Experience in calculating and demonstrating customer return on value
Excellent interpersonal, written, and verbal communication and presentation skills, including ability to explain…