Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
Credit Optimisation Manager
As Credit Optimisation Manager, you’ll play a key role in shaping and continuously improving the credit and collections processes that support AGL’s retail customers. You’ll own the end-to-end credit collections operating framework, ensuring processes are efficient, well governed, scalable and designed to deliver strong customer, commercial and regulatory outcomes. Acting as a critical link between Credit Operations and Data & Intelligence, you’ll turn operational challenges and performance insights into practical, prioritised improvements. Using data to uncover root causes and opportunities, you’ll streamline processes, strengthen controls and embed changes that deliver measurable improvements in efficiency, quality and customer outcomes.
You’ll bring together stakeholders across the business to align priorities, clarify ownership and drive change from idea through to implementation. With a strong focus on continuous improvement, you’ll ensure enhancements are successfully embedded, benefits are measured and credit processes continue to evolve in line with AGL’s broader Credit & Affordability strategy.
What you'll be doing
Own and govern the end-to-end Credit process framework, ensuring clear process architecture, controls, documentation, performance measures and continuous improvement.
Drive data-led process optimisation, using performance insights and root-cause analysis to simplify processes, remove inefficiencies and identify opportunities for automation.
Lead and prioritise the Credit improvement roadmap, translating operational challenges into clear business requirements and delivering measurable improvements in productivity, quality, risk and customer outcomes.
Influence and align cross-functional stakeholders, partnering across Operations, Data & Intelligence, Technology and Risk to design, implement and embed sustainable process improvements.
Champion strong governance and continuous improvement, ensuring processes and changes meet regulatory, legal and risk requirements while tracking benefits, building team capability and creating a high-performing improvement culture.
What you’ll bring
Proven experience in end-to-end process optimisation and operational excellence, ideally within credit, collections, financial services, energy retail or another complex, regulated customer environment.
Strong analytical and problem-solving capability, using data, performance metrics and root-cause analysis to translate operational challenges into measurable business improvements.
Exceptional stakeholder leadership and influencing skills, with the ability to align Operations, Data, Technology, Risk and senior leaders around priorities and outcomes.
Strong process governance and change capability, with experience embedding controls, managing risk and regulatory requirements, and successfully implementing sustainable process improvements.
Commercial and people leadership capability, with experience prioritising investment based on value, risk and effort, tracking realised benefits, and developing high-performing, outcome-focused teams.
What's in it for you
Flexibility and additional leave: Flexible working options, including hybrid work, plus an additional week of Recharge Leave for eligible employees and the option to…