Innovate and shape what comes next.
At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.
Join us to create what comes next, grow through new experiences and extend your impact across Asia.
About the Role
Customer Centricity
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey, both directly and indirectly.
Role Objective
The Senior Manager will lead the delivery and continuous enhancement of technology solutions supporting Insurance Product Implementation, Campaign Implementation, Healthcare & Wellness initiatives, Risk, and strategic proposition-related projects.
The role is accountable for end-to-end project delivery, business and solution analysis, stakeholder alignment, management of onshore and offshore delivery resources, and reliable production support. The role will bridge business objectives with technology execution and provide clear reporting to senior stakeholders.
AI Adoption
This role will actively drive the responsible adoption of AI-enabled tools and solutions, including GitHub Copilot, enterprise LLM platforms, Copilot Studio, and in-house AI capabilities, to enhance team productivity, improve delivery efficiency, strengthen solution quality, and support data-driven decision-making across IT and business functions.
Roles and Responsibilities:
Project Delivery, Business Analysis & Implementation (80%)
Manage end-to-end delivery of Insurance Product Implementation, Campaign Implementation, Healthcare & Wellness initiatives, Risk, and strategic proposition projects.
Manage onshore and offshore delivery resources and coordinate activities across business users, development teams, vendors, and support teams.
Own project scope, schedules, dependencies, risks, issues, action items, quality, and delivery outcomes.
Engage stakeholders to understand business needs, objectives, customer outcomes, and operational challenges.
Translate business requirements into functional and technical specifications, user stories, process flows, acceptance criteria, and solution documentation.
Facilitate requirement workshops, process analysis, solution design discussions, walkthroughs, and decision alignment.
Collaborate with architects, internal technology teams, development teams, and vendors to ensure solutions meet business objectives, regulatory and compliance requirements, security expectations, and enterprise standards.
Lead and support testing activities, including test planning, UAT readiness, defect triage, deployment planning, production rollout, and post-implementation stabilization.
Ensure project governance and delivery comply with TDA methodologies, controls, and standards.
Communicate delivery status, key risks, mitigation plans, decisions, and recommendations to sponsors, steering committees, and senior business and technology stakeholders.
Prepare management reports, steering committee materials, executive presentations, and delivery documentation.
Drive adoption of AI-assisted practices across the SDLC, including requirements analysis, solution design, development, testing, documentation, deployment, incident analysis, and knowledge management.
Use GitHub Copilot, enterprise LLM platforms, Copilot Studio, and internal AI agents to improve delivery…