About AiDASH
AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid. Learn more at www.aidash.com.
The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. Deloitte Technology Fast 500 ™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow Together!
The Role
As a Senior Manager in the Professional Services team , you will own end-to-end technical delivery of AiDASH implementations for enterprise utility customers, from kickoff through go-live and handoff to Customer Success. You'll be the primary delivery point of contact for customers, work closely with Engineering, Product, Data, and Solutions teams, and make sure every engagement lands on scope, on schedule, and with measurable value.
Location: This is a hybrid role based in Palo Alto, CA, requiring 2-3 days per week in the office.
How you'll make an impact:
Lead multiple concurrent SaaS implementation projects for enterprise customers, including planning, execution, risk management, and go-live
Act as the primary customer-facing delivery lead: run kickoffs, steering committees, status reviews, and executive readouts
Translate customer requirements into clear project plans, work breakdowns, and technical tasks for cross-functional teams
Manage technical workstreams including data ingestion and migration, system integrations (APIs, GIS and enterprise systems), configuration, UAT, and deployment
Support pre-sales and scoping: contribute to effort estimates, SOWs, and change requests, and keep delivery within contracted scope
Track and report project health (schedule, budget, risks, dependencies) using JIRA and PS tooling; escalate early and propose options
Use AI tools (such as Claude) every day to speed up delivery work: status reports, requirements, SOW drafts and meeting follow-ups
Coordinate with globally distributed delivery teams across US, India, and UK time zones
Partner with Sales and Customer Success to drive adoption, value realization, and expansion
Contribute to delivery playbooks, templates, and process improvements that shorten time-to-value
What we’re looking for:
Minimum Qualifications
8+ years in technical project management or professional services delivery, with at least 5 years as the primary customer-facing lead on enterprise implementations
Background in IT services, consulting, or SaaS professional services, delivering SaaS, data, or integration-heavy or or AI/ML-powered platforms for enterprise clients, including setting customer expectations on model accuracy and how AI results are checked
Proven track record of running concurrent customer implementations with distributed, cross-functional teams across time zones
Solid technical foundation: comfortable with cloud platforms (AWS/Azure), APIs and integrations, data migration, and the SDLC; able to engage credibly with engineers and customer IT teams
Hands-on with scoping, estimation, SOWs, and change requests; keeps delivery within contracted scope
Working command of Agile and Waterfall delivery; hands-on with JIRA and standard PM tools
Experienced running kickoffs, steering committees, and executive readouts with customer stakeholders
Bachelor’s degree in Computer Science, Engineering, or a related technical field
Strong…