Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20+ years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.
About the role
Reporting to a Claims Team Manager, the Claims Analyst - Bilingual works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Claims Analyst/Examiner - Bilingual are responsible for the handling of all Warranty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.
What you need to know
The Claims Analyst- Bilingual are the ones our clients turn to in times of need and will act with speed, composure, compassion and knowledge to solve problems and the work they do every day is the heart of AIG’s business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.
What we’re looking for:
Required Qualifications:
1–2 years of experience in customer service, claims, insurance or related environment.
Bilingual in English and Spanish, with strong verbal and written communication skills.
High School Diploma or equivalent.
Strong customer service and interpersonal skills, with the ability to communicate professionally with insureds, clients, and other stakeholders.
Ability to handle difficult conversations, resolve conflicts, and de-escalate tense situations.
Strong analytical and problem-solving skills with the ability to research information and evaluate claims.
Excellent organizational skills with the ability to manage multiple priorities and consistently meet deadlines.
Results-oriented and comfortable working in a fast-paced environment.
Basic proficiency in Microsoft Excel, Word, and Outlook.
Strong ethics, professionalism, reliability, and a team-oriented mindset.
Preferred Qualifications
Previous experience with insurance, warranty, or claims processing.
Knowledge of claims investigation, adjudication, and settlement practices.
Familiarity with state statutes and regulations related to claims practices.
Knowledge of insurance coverage types, program coverage, and exclusions.
Experience reviewing claims to determine coverage and approval or denial.
Experience supporting Spanish-language claims for U.S. and/or global programs.
Experience handling claims-related phone calls, emails, and correspondence.
Ability to answer claims and coverage questions and collaborate effectively with internal departments.
Experience identifying opportunities for process improvement and maintaining up-to-date product and program knowledge.
Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still…