Job Title: Area Field Operations Leader
Operating Company: Hobbs & Associates
Job Location: Elkridge, MD
Salary Range : $175-220k annually
FLSA Status: Exempt
About:
Hobbs & Associates is a member of the AIR Control Concepts family.
Hobbs & Associates is a commercial HVAC manufacturer’s representative that provides HVAC products and engineering services to commercial and industrial contractors, architectural design firms, and building owners. The company supports projects across education, healthcare, military and municipal facilities, entertainment venues, hospitality, and multifamily properties.
Check out our website here: https://www.hobbsassociates.com/
Job Description:
The Area Field Operations Leader will be responsible for providing the leadership for all activities from the startup of new equipment, warranty, post start up service/maintenance and factory replacement of equipment/systems. The development and maintenance of the relationship with the customer through the life cycle of the equipment. Foster relationships with peer leaders in Sales, Controls, Aftermarket and Administrative arms of our Company to provide a world class experience for our internal and external customers. Daily tasks will include but not limited to the support of Sales through pricing on projects, parts and services, working with the Administrative Team for field service coordination/billings/collections, management of technicians and customer satisfaction.
Essential Duties and Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.
Leads the Field Operations function of our business to respond to internal and external customers by working with peers across our Company to leverage resources across our business and partner companies to maximize efficiencies including Startups, Warranty Service and Maintenance.
Provides input in the scheduling of work including Startups, Warranty, Service, Maintenance, Projects etc.
Effectively attracts, mentors, and develops all Field Operations Team Member’s skill levels in the areas of customer service, technical skills and emotional intelligence.
Produces business results by working with the Administration Team to ensure invoices are generated timely upon completion of work, managing budgets and maximizing applied utilization of the Field Operations Team.
Ensures the standard service work processes are followed. Creates and improves transactional processes impacting the customer experience and increasing overall customer satisfaction.
Upholds safety within the Field Operations Team. Works with our safety partners on training for all Team Members to ensure a safe work environment both at the office and on jobsites.
Maintains a “Customer First” attitude always.
Performs all other duties as assigned.
Supervisory Responsibilities: Supervises the Field Operations Team directly in a specific area. Helps establish organization structure to include Field Operations Resource Coordinators and Field Operations Administrators including the hiring, training, and evaluation of the Team.
Monitors overall Team performance to ensure jobs are being completed timely and in a professional manner.
Drives world class customer service for all locations creating ONE organization.
Competencies: Quality Management- Provides the highest quality products and services which meet the needs and requirements of internal and external customers. Commits to continuous improvement through empowerment and management by data, open to suggestions and experimentation.
Action Oriented- Enjoys working hard. Is action oriented and full of energy for things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations. Delegates duties as needed for more efficiency.
Customer Focus - Dedicated to meeting the expectations and requirements of customers. Gets first-hand customer information and uses it for improvements in products and…