At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What’s Possible
V. PRINCIPAL ACCOUNTABILITIES
1. HR Program Execution
The HR Specialist executes HR programs and supports consistent, compliant, and efficient service delivery across regions.
Responsibilities include:
Support lifecycle processes, including onboarding, offboarding, absence management, and program administration
Manage complex or escalated cases within assigned HR programs
Execute compensation, benefits, and policy-related activities accurately
Maintain working knowledge of HR tools, including Case Management Tool, Workday, LearnEx, and related systems
Manage workload effectively to meet commitments and service level agreements
2. Employee & Manager Partnership
The HR Specialist provides accurate guidance to employees and managers, supporting consistent resolution of complex or escalated matters.
Responsibilities include:
Provide specialist support for sensitive, complex, or country-specific employee and manager matters
Resolve inquiries on HR policies, procedures, and processes accurately and within expected timelines
Partner with HR Leaders, HR Partners, CoEs, and process owners to resolve advanced cases
Support manager and employee understanding of HR lifecycle processes
Model company culture and values through professional, solution-oriented interactions
2. HR Service Delivery & Case Resolution
The HR Specialist manages escalated HR queries and cases routed from the GCC, with a focus on complex, sensitive, or country-specific matters.
Responsibilities include:
Resolve the Tier 2 HR inquiries escalated by the GCC
Handle exceptions, complex scenarios, and country-specific requirements
Ensure timely, accurate resolution of escalated cases
Escalate unresolved or specialist matters to HR Process Owners, CoEs, or HR Partners
Prepare knowledge documents, case summaries, and responses to frequently asked questions
4. Process Improvement & GCC Collaboration
The HR Specialist supports continuous improvement across service delivery tiers and strengthens collaboration with the GCC.
Responsibilities include:
Identify recurring escalation trends and root causes
Provide structured feedback to the GCC to reduce future escalations
Support continuous improvement of knowledge articles, SOPs, and the Global MyHR Catalogue
Recommend process enhancements to CoEs and global process owners
Drive standardization and efficiency across HR processes
5. HR Systems & Data Management
The HR Specialist maintains data quality and supports resolution of system-related escalations.
Responsibilities include:
Maintain accurate employee and HR data in Workday and related tools
Resolve complex data corrections and system-related escalations
Provide system guidance to the GCC as needed
Build and maintain expertise in HRIS platforms, including Workday and ServiceNow
6. HR Projects & M&A Integration Support
The HR Specialist contributes to HR projects and supports integration activities related to mergers and acquisitions.
Responsibilities include:
Support HR projects and continuous improvement initiatives across the MyHR Service Delivery model
Participate in M&A integration activities to support smooth transition of employees, processes, and systems
Coordinate with cross-functional teams to support project delivery and stakeholder alignment
Balance operational workload with project-related responsibilities
Track progress, deadlines, and deliverables in a structured manner
V. MINIMUM REQUIREMENTS AND QUALIFICATIONS
1. Minimum Qualifications
3–5 years of HR experience, including complex case…