Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The community you will join:
Airbnb is seeking a Market Associate intern to join the Experiences team in Paris for a 6-month internship.
The EMEA Experiences team at Airbnb focuses on building, supporting, and scaling the supply of world-class activities offered by local hosts across the region. The team works at the intersection of sales, product, operations, and community, helping hosts create unique moments of connection for guests. Our mission is to raise the quality and reliability of Experiences while supporting sustainable growth in priority markets. We partner closely with local teams, product specialists, and central operations to strengthen host success and ensure the best on-platform experience for guests.
We are looking for a proactive and curious student in Paris, who is excited to learn about the Experiences business and the world of host operations. The ideal candidate is detail oriented, motivated by supporting partners, and comfortable switching between hosts, guests, internal teams and tools in the same day. A strong sense of ownership, a collaborative mindset, comfort with data, and a willingness to learn quickly will help you thrive in this role.
The difference you will make:
You will support our Senior Market Manager in Paris on the day to day management of the Paris portfolio. This internship will give you exposure to all aspects of account management, from host operations and escalation management to performance tracking, content quality and supply growth. During your internship, you’ll have the opportunity to work on the following:
Supporting the Senior Market Manager on top accounts
Preparing recurring reports on bookings, cancellations and account level performance, and inputs for the weekly supply call.
Supporting day to day operations, such as host requests, listing updates, review removal requests and guest cases, and organising host calls, workshops and events.
Supporting escalations with product, engineering and API partners, from gathering booking references and logs to following up until issues are resolved.
Owning your own projects
Managing the long tail of Paris hosts: answering their requests, improving listing quality and performance, and flagging hosts at risk of churn.
Reviewing Experience pages for accuracy and completeness, sourcing new supply, and identifying supply gaps from guest feedback and market research.
The intern experience:
As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during your internship. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:
Collaborate with multiple team members to achieve project milestones
Communicate with stakeholders across different teams to provide project updates
Seek and provide feedback throughout the internship
Actively participate in and contribute to the Experience and broader Airbnb community
Your expertise:
Current students or recent graduates (completed degree within the last 12 months) from leading business or engineering schools, or related programs in France , with a strong academic foundation and interest in applying coursework to real-world business challenges.
Fluent in French and English , with the ability to communicate clearly and professionally in both languages across written, verbal, and presentation settings.
Highly organized and detail-oriented , able to manage…