Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
As a Customer Support Specialist , you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall.
You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.
Key Responsibilities:
Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.
Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.
Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.
Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.
Qualifications:
Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
Fluency in English & French is mandatory. Italian is a plus
Excellent written and verbal communication skills
Familiar with ticketing tools and systems
An understanding of how CRMs systems work
Strong understanding of basic computer skills
Hands-on experience using AI assistants to troubleshoot and work more efficiently to deliver better customer experiences
Ability to collaborate with AI tools in your daily workflow: knowing how to prompt well, and when to double-check the answer
Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
A curiosity to understand and troubleshoot complex customer inquiries
Strong sense of time management and prioritization of work
Exhibit uncompromising empathy
Ability to multi-task across different platforms and forms of communication
Willingness to work with multiple teams in an international and multilingual remote environment
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins,…