Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
Why Aircall, Why Now
Lead Account Management at a customer-centric rocketship—bringing a startup mindset to an established, strong foundation. Rare opportunity, big impact.
Aircall is a trusted cloud-based phone solution. We have over a decade of global reach across tens of thousands of customers. Over the course of the last year, we've built on that foundation: we've developed an incredible agentic solution, Voice Agents and Messaging Agents, that helps customers accelerate their AI strategy with an end-to-end offering. There's tons of potential within our existing base to transform the way customers use Aircall and grow revenue per account.
This role exists because we need someone to lead that charge. We are not looking for a traditional "customer success" leader focused on health scores and check-ins. We're looking for a commercially-driven, revenue-obsessed operator. Someone who treats the existing book like a pipeline to be worked. Someone who can build a team that runs expansion motions with sales-org rigor, urgency, and accountability. Because that's exactly what this is: a sales job on an installed base.
We're looking for a high-slope leader, operationally sharp and revenue-minded. Someone who can build the machine and also carry the number. This role comes with real room to bring your own creativity to how the function is built. There's no rigid playbook to inherit, and the person who takes this on has a chance to make an outsized impact. The growth potential is real too: do well here, and there's a clear path to a broader leadership scope beyond customer expansion.
This is the most senior post-sales leadership role in the US market. You'll contribute directly to local and global strategy. You'll carry one of the most important quotas in the company. And you'll have a seat at the table in shaping our overall expansion strategy.
About the Role
Aircall is looking for a Director of Account Management to lead our Americas Account Management function. The mandate: accelerate expansion revenue by driving AI/agentic product attach. This is a critical leadership role reporting into the GM of the Americas. You'll inherit a high-performing, quota-carrying AM organization that operates with sales-team rigor: pipeline discipline, forecast accuracy, and hard accountability to expansion revenue targets.
Our AMs build strong customer relationships while owning the growth of those accounts. This role will lead and continuously improve how we drive renewals, expansion, and AI adoption across our Core accounts.
What You'll Do
Own an expansion revenue number : drive expansion revenue and AI/agentic product attach rate across the existing book. Treat the installed base as a pipeline, with the same discipline as new business.
Build and lead a commercially-driven AM team : hire and develop Account Managers who can run a full sales motion, from discovery and business case through negotiation and close. Set aggressive but achievable quotas and hold the team to them.
Run pipeline like a sales leader : build and manage an expansion pipeline with clear stages. Forecast expansion revenue with the same rigor as a sales forecast, and report accurate numbers to GM/CRO leadership.
Drive the…